Location: Athens, Greece

Start Date: 25/09

Are you a problem-solver who thrives in fast-paced, customer-focused environments? Do you speak Dutch fluently and want to join a dynamic team that supports travelers from around the world? We are seeking a Bilingual Travel Advisor / Customer Service Advisor to join our Athens office, providing world-class support and solutions to our customers.

Your Role

As a Bilingual Travel Advisor, you will:

Respond to and log customer inquiries via phone and email with accuracy and professionalism.
Maintain meticulous records of consumer feedback and questions in the customer services database.
Handle client complaints efficiently, following the company's escalation policy.
Resolve support calls and emails within agreed Service Level Agreements (SLAs).
Troubleshoot issues using system knowledge, support documentation, and analytical questioning.
Provide proactive recommendations to solve common problems and improve customer experience.

Requirements

We are looking for candidates who are:

Native or fluent in Dutch.
Proficient in English (C1 level).
Skilled problem-solvers with strong troubleshooting abilities.
Hold a High School Diploma or higher.
Able to work independently and collaboratively in a fast-paced environment.

What We Offer

Salary: €1,500 gross per month x 14 salaries.
Performance Bonus: Recognizing your dedication and results.
Relocation Support:

3 weeks' accommodation in a premium hotel near the office.
€300 relocation allowance for candidates moving from abroad (first payment included).

Contract:

Permanent for on-site employees.
Possibility of remote work anywhere in Greece (6-month renewable contracts).

Insurance: Private Health & Life Insurance.
Leave: 25 days of annual leave.
Sundays and public holidays extra 75% per hour, night shift extra 25% per hour
Working Hours: 40 hours/week (8 hours/day).
Schedule: Mon–Sun, 08:00–00:00 (rotational).

Why Join Us?

Be part of a supportive, international team that values innovation and customer satisfaction.
Relocate easily with full support for your initial transition to Athens.
Develop your career in the travel and customer service industry, gaining exposure to global clients and cutting-edge systems.

Ready to Elevate Your Career?

If you are passionate about travel, love helping people, and meet the requirements above, apply now and start your journey with us in Athens!