TUMO Product & Operations Training Lead

About the Team

The TUMO Academy is the organization’s center of expertise, transforming operational, pedagogical, and product best practices into standards, knowledge, and training programs that support educational and management teams across all TUMO centers.

About the position

The TUMO Product & Operations Training Lead is the subject-matter expert on how TUMO center operations and the educational product come together to create the TUMO experience. The role translates in-depth knowledge of the TUMO model into training, standards, and practical guidance, so teams can deliver a consistent, learner-first experience across centers. Working independently, the role anticipates challenges, influences decisions across teams, and raises the quality of training across the network.

Frequent travel to TUMO centers worldwide is an integral part of the role.

Key Responsibilities

• Serve as an SME on the TUMO Center operating model and educational product, owning core operational and educational knowledge. This is primarily an expert role, focused on providing specialized knowledge, guidance, and recommendations.

• Provide expert input on complex questions, challenges, and decisions related to the TUMO model, helping align them with TUMO’s long-term goals, values, and learner-first approach.

• Contribute subject-matter expertise to the design and improvement of training programs, engaging relevant stakeholders to ensure alignment and buy-in.

• Review and validate training content, materials, standards, and practical tools related to the TUMO model, taking responsibility for their quality and accuracy.

• Deliver advanced and specialized training, particularly on TUMO operations and the educational product.

• Travel regularly to new TUMO centers to deliver training and support teams during launch, anticipating and resolving challenges along the way.

• Support consistent application of TUMO standards through practical examples, case discussions, and feedback.

• Participate in trainer calibration and quality reviews.

• Capture and share operational and educational knowledge, practices, lessons learned, and the latest developments in the TUMO model.

• Identify gaps, recurring challenges, and opportunities to improve the TUMO model, training, or supporting processes, and recommend evidence-based improvements.

• Work closely with Content & Knowledge and Training Operations teams to turn insights into practical improvements, bridging gaps between teams and building commitment to changes.

Requirements

• In-depth knowledge of the TUMO model, covering both center operations and the educational product.

• Demonstrated ability to lead complex projects independently, from planning to implementation.

• Strong judgement and problem-solving skills.

• Excellent communication and facilitation skills, with the ability to explain complex concepts clearly and to coach others.

• Ability to build strong working relationships, collaborate effectively across teams, and influence stakeholders through expertise, communication, and trust.

• High attention to detail and a strong commitment to quality.

• Fluency in Armenian and English is required; knowledge of Russian is preferred.

• Availability for frequent international travel.

Benefits

• Health Insurance and discount on travellers insurance

• Assistance with work permit and opening a bank account if needed

• Extra New Year paid holidays: 3rd, 4th and 5th of January

• 5 days of Personal Leave

• Birthday Leave.