Vice President of Operations

Your experience matters
At Memorial Medical Center, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you’re not just valued as an employee, but as a person. As a Vice President of Operations joining our team, you’re embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

Department/Unit Summary
The Vice President of Operations provides executive leadership for hospital operations and works closely with the Chief Nursing Officer (CNO) to ensure the delivery of safe, high-quality, patient-centered care. This role is responsible for planning, directing, coordinating, and evaluating operational and clinical activities to support organizational goals, regulatory compliance, financial performance, and exceptional patient outcomes. This leadership role serves as a key partner in advancing the hospital's mission, operational excellence, quality outcomes, and strategic growth initiatives.

Key Responsibilities:
• Provide operational leadership and oversight of hospital departments to ensure efficient, effective, and cost-conscious service delivery.
• Partner with the CNO to lead nursing services, foster employee engagement, and promote accountability for organizational goals and patient outcomes.
• Direct and evaluate departmental operations, including patient care delivery, information technology utilization, service standards, and complaint resolution.
• Ensure compliance with regulatory requirements, accreditation standards, quality measures, and organizational policies.
• Collaborate with physicians, hospital leadership, and multidisciplinary teams to enhance patient care and operational performance.
• Oversee staffing strategies, including recruitment, retention, orientation, performance management, disciplinary actions, and staff development.
• Support the development and implementation of new services and programs that improve patient access and organizational growth.
• Assist in managing operational and nursing budgets, monitoring expenses, identifying cost-saving opportunities, and ensuring effective resource utilization.
• Develop, implement, and maintain patient care programs, policies, and procedures that support quality nursing practice and positive patient outcomes.
• Lead performance improvement initiatives and analyze operational and clinical data to drive quality, safety, and efficiency.
• Coordinate and support internal and external audits and ensure departmental operations remain within approved budget parameters.
• Help establish and monitor standards of care and service excellence to meet or exceed patient expectations.
• Represent nursing and operational services at leadership meetings, medical staff meetings, board meetings, and other organizational functions.
• Promote a culture that supports employee engagement, professional development, recruitment, and retention of clinical staff.

How you’ll contribute
You’ll make an impact by utilizing your specialized plan-of-care intervention and serving as a patient-care innovator. You will shape exceptional patient journeys every day and leverage your skills and our cutting-edge technology to directly impact patient wellbeing.

What we offer
Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:
• Relocation assistance
• Shift differentials
• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts
• Competitive paid time off and extended illness bank package for full-time employees
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program including mental, physical, and financial wellness
• Professional development and growth opportunities

Qualifications and requirements
Applicants should possess an MBA, MPH or Master’s degree in industry related field. Additional requirements include:
• 10+ years of industry related experience including 3+ years in senior management
• 5+ years of managerial experience
• Progressive healthcare leadership experience in hospital operations and nursing services.
• Strong knowledge of regulatory requirements, accreditation standards, quality improvement, and financial management.
• Proven ability to lead teams, improve operational performance, and drive employee engagement.
• Excellent communication, collaboration, and strategic planning skills.

About our Health System
Memorial Medical Center is a 199 bed acute hospital located in Las Cruces, NM and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone—your experience matters.

EEOC Statement
“Memorial Medical Center is an Equal Opportunity Employer. MMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”