Workplace & People Ops

About Resolve AI

• Software maintenance and production troubleshooting have become a massive tax of engineering velocity. Resolve AI is solving this by building a transformative, truly autonomous AI Production Engineer that investigates and fixes complex system issues end-to-end.

• Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have had 2 successful exits to Splunk and VMware.

• We’ve raised over $190M from top-tier investors including Lightspeed, Greylock, DST, Unusual Ventures, and individual backers such as Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn), and Fei-Fei Li (Professor, Stanford).

What You’ll Do

As our Workplace and People Ops Manager, you’ll be the heartbeat of Resolve. You’ll help build a world-class employee experience and ensure our office environment reflects our values of excellence, energy, and care. Working closely with the G&A team and company leadership, you’ll own everything from daily office management to high-impact cultural initiatives. Your work will shape how employees, candidates, customers, and investors experience Resolve AI.

Your responsibilities will include:

• Oversee day-to-day workplace operations, ensuring the office is a clean, organized, and energizing place to be.

• Be in the office five days a week during core hours to ensure availability when most of the team is onsite.

• Serve as the face of Resolve AI for all in-office visitors

• Partner closely with the G&A team to support logistical needs, manage vendor relationships, and implement systems that scale.

• Ensure food, beverages, and coffee setups are consistently stocked and thoughtfully maintained.

• Own catering coordination for lunches, dinners, and special events, ensuring high-quality and seamless execution.

• Plan and execute team events including happy hours, offsites, and other moments that bring us together.

• Celebrate employee milestones and achievements from birthdays and anniversaries to personal wins outside of work.

• Support onboarding efforts by helping new hires feel welcome and integrated from Day 1.

• Take initiative to improve office and culture processes, whether it’s signage, storage, or a better way to track supply restocking. You tell us what to do.

• Be a culture champion and trusted point of contact for team members, someone who listens, adapts, and makes things happen.

What We’re Looking For

• Prior experience in people ops & office management, workplace coordination, or a similar role, specifically in a fast-paced or startup environment.

• Strong organizational skills and the ability to juggle competing priorities without dropping the ball.

• High EQ and interpersonal dexterity

• Deep ownership mentality with a proactive approach to solving problems before they arise.

• Clear, polished communication across written and verbal channels.

• Comfort with ambiguity and an ability to build structure where there isn’t any.

• Excitement to join a hypergrowth startup with experienced founders, deeply technical teams, and a big mission.

Why Join Resolve AI?

• Make a Real Impact: Join a mission-driven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations.

• Shape Agentic AI’s Future: Help build the next frontier in enterprise software and define its transformative impact.

• Own Your Work: Take end-to-end responsibility in your role in a collaborative, high-trust environment.

• Accelerate Your Career: Grow alongside industry leaders in a fast-paced environment, gaining invaluable experience and opportunities to propel your career to new heights.

• Competitive Benefits: Competitive Pay Packages with full benefits including:

  • Comprehensive Medical, Dental, and Vision Insurance

  • Monthly Housing Stipend

  • Flexible (Unlimited) Paid Time Off

  • Visa Sponsorship & Immigration Support

  • 401(k) Plan

  • Parental Leave

  • Discretionary Tech Benefit Stipend

  • Daily in-office Lunches and Dinners

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.