Workshop Manager

Job Description Position Overview We are seeking an experienced and results-oriented Workshop Manager to lead our fleet maintenance operations. The successful candidate will oversee day-to-day workshop activities, ensure operational excellence, maximize technician productivity, maintain high service quality, and deliver an outstanding customer experience. This role requires a strong leader with extensive UAE automotive experience who can effectively manage workshop operations, optimize resources, improve profitability, and ensure maximum fleet uptime for our corporate customers. Key Responsibilities Manage and oversee the daily operations of the workshop to ensure efficient workflow and timely vehicle delivery. Lead, mentor, and supervise technicians, service advisors, and workshop personnel. Plan, schedule, and allocate work based on workshop capacity, technician skills, and customer priorities. Monitor technician productivity, workshop efficiency, and utilization to achieve operational KPIs. Ensure all repairs and maintenance activities meet manufacturer standards and company quality requirements. Implement preventive maintenance programs to minimize vehicle downtime. Manage customer relationships and resolve service-related issues professionally. Monitor workshop costs and improve operational profitability. Coordinate with procurement and inventory teams to ensure timely availability of spare parts and consumables. Ensure compliance with health, safety, environmental, and company policies. Monitor workshop performance through digital dashboards and management reports. Ensure Service Level Agreements (SLAs) are consistently achieved for fleet customers. Drive continuous process improvements and support the adoption of digital workshop and fleet management solutions. Requirements Minimum 5 years of UAE experience managing an automotive workshop or fleet maintenance operation (mandatory). Valid UAE Driving License (mandatory). Active UAE Residence Visa. Strong technical knowledge of passenger vehicles and light commercial vehicles. Proven experience leading workshop teams and managing day-to-day operations. Demonstrated ability to improve workshop productivity, efficiency, quality, and profitability. Experience with Workshop Management Systems (WMS), Fleet Management Software (FMS), or similar digital platforms. Strong computer skills, including Microsoft Office and workshop management software. Excellent leadership, planning, communication, negotiation, and problem-solving skills. Ability to work under pressure while managing multiple priorities. Fluent in English; Arabic is an advantage. Key Performance Indicators (KPIs) Workshop productivity and efficiency, Technician utilization, Vehicle turnaround time (TAT), First-Time Fix Rate (FTFR), Fleet vehicle uptime, Customer Satisfaction (CSAT), SLA compliance, Workshop profitability, Cost control, Health/safety/quality compliance. Benefits Competitive salary with performance-based incentives. Medical insurance provided. Visa sponsorship after successful probation. One day off per week. Opportunity to work with one of the UAE's leading fleet technology and maintenance companies. Career growth within a fast-growing and innovative organization.