ZR_320 _IT Specialist I

An IT Support Specialist I is responsible for providing reliable, timely support for common end-user technology issues while building foundational knowledge of systems and processes. They support productivity through clear communication, accurate documentation, and consistent follow-through. Their work ensures employees can rely on technology support to stay focused and productive.

• Respond to user tickets (hardware, software, access, device issues).
  

• Follow documented SOPs and runbooks for all troubleshooting steps.
  

• Perform initial triage and classification of incidents.
  

• Document all actions clearly and accurately in tickets.
  

• Support onboarding and offboarding tasks (account setup, device provisioning).
  

• Maintain excellent customer communication and expectations.
  

• Support monitoring, alert response, and operational checks.
  

• Escalate complex items to Specialist II or III.
  

Requirements

• Strong fundamentals in troubleshooting and customer support.
  

• Ability to strictly follow SOPs and structured processes.
  

• Clear communication (written and verbal).
  

• Basic understanding of Windows/macOS, O365/Google Workspace, MFA, VPN, printers, and endpoints.
  

Benefits

• 5 Days Working
  
• One Complimentary Meal per Day
  
• Internet Reimbursement
  
• Gym Reimbursement
  
• Group Medical Insurance
  
• Mental Health support benefits
  
• Relocation Assistance (if Applicable)