15210 - SAP Digital Customer Engagement Manager

Role: 15210 - SAP Digital Customer Engagement Manager 

• Start Date: Immediate
• Contract Duration: 1 year, with possibility of extension
• Work Model: 100% Remote
• Working Hours: 9h00 to 18h00

Position Overview

We are looking for a SAP Digital Customer Engagement Manager (DCEM) to lead customer engagement and relationship management within SAP Cloud Transformation programs, ensuring alignment between strategic business objectives and the technical execution of transformation initiatives.

The professional will serve as the primary point of contact between customers, SAP, partners, and technical teams, overseeing governance activities, executive engagement, risk management, and coordination of teams involved in SAP transformation and migration projects.

This position requires strong technical experience within the SAP ecosystem, particularly in SAP Basis, landscape migrations, SAP S/4HANA, and SAP operations, combined with executive stakeholder management, governance, and leadership experience in transformation programs.

Key Responsibilities

• Lead customer engagement activities within SAP Cloud Transformation programs.
• Act as the primary point of contact between customers, SAP, partners, and technical teams.
• Conduct executive meetings, governance activities, workshops, and steering committees.
• Coordinate infrastructure, cloud, SAP Basis, and operations teams.
• Manage risks, dependencies, escalations, and mitigation plans.
• Support migration planning, cutover readiness, and hypercare activities.
• Ensure alignment between customer business objectives and the technical execution of SAP transformation projects.
• Promote best practices for SAP Cloud adoption and digital transformation.

Required Qualifications

SAP Technical Experience

• Strong experience in SAP Basis.
• Experience with SAP Landscape Migrations.
• Experience in SAP S/4HANA Transformation projects.
• Experience in SAP Operations or SAP Managed Services.
• Experience working with medium to large enterprise SAP environments.
• Knowledge of RISE with SAP.

SAP Tools and Methodologies

• Knowledge of Software Update Manager (SUM) and Database Migration Option (DMO).
• Knowledge of SAP Readiness Check.
• Knowledge of SAP Migration Cockpit.
• Knowledge of SAP Cloud ALM.
• Knowledge of SAP Activate.
• Knowledge of STMS (Transport Management System).

SAP Implementation and Transformation Approaches

• Knowledge of Greenfield, Brownfield, and Bluefield SAP implementation approaches.

Cloud Platforms

• Experience with at least one of the following cloud platforms:
• Amazon Web Services (AWS)
• Microsoft Azure
• Google Cloud Platform (GCP)
• Alibaba Cloud

Customer Engagement and Governance

• Strong experience in Customer Engagement.
• Experience in Executive Stakeholder Management.
• Experience in Governance & Escalation Management.
• Experience in Risk Management.
• Experience in customer-facing roles.

Preferred Qualifications

• SAP certifications.
• Cloud certifications (AWS, Microsoft Azure, or Google Cloud Platform).
• Experience in global SAP transformation programs.
• Experience working with multinational enterprise customers.
• ITIL Foundation certification or higher.

Languages

• Advanced English
• Advanced Spanish 

Soft Skills and Behavioral Competencies

• Executive communication and stakeholder relationship management.
• Leadership and coordination of multidisciplinary teams.
• Risk management and decision-making.
• Negotiation and escalation management.
• Strategic thinking and alignment between business and technology.
• Ability to manage governance activities and customer relationships.

Resume Submission Guidelines

Please submit an updated resume in Word format, highlighting your experience in SAP Basis, SAP Landscape Migrations, SAP S/4HANA Transformations, RISE with SAP, SAP Cloud, and customer engagement management. Include relevant knowledge of SUM/DMO, SAP Readiness Check, SAP Migration Cockpit, SAP Cloud ALM, SAP Activate, STMS, and cloud platforms. Clearly associate these skills with the companies and projects where they were applied, specifying employment periods, individual responsibilities, SAP transformation initiatives, executive governance activities, and measurable outcomes when available. Please also indicate your English and Spanish proficiency levels and any relevant SAP, Cloud, or ITIL certifications.

Further information will be given along the technical interview.