Engagement Manager

Position Overview: We are seeking an experienced Engagement Manager to lead and oversee ServiceNow projects, ensuring successful delivery, stakeholder alignment, and executive-level engagement. The ideal candidate will have a strong background in project management, excellent communication and negotiation skills, and experience working within ServiceNow environments. This role requires a professional who can effectively manage client relationships, resolve conflicts, drive project governance, and ensure successful outcomes across complex initiatives. Key Responsibilities: Lead and manage ServiceNow implementation, enhancement, and transformation projects. Act as the primary point of contact for clients and executive stakeholders. Drive project planning, execution, monitoring, and delivery while ensuring alignment with business objectives. Facilitate communication between technical teams, business stakeholders, and leadership. Manage project risks, issues, dependencies, and escalations. Apply ServiceNow methodologies and best practices throughout the project lifecycle. Conduct executive-level presentations, status reporting, and stakeholder management activities. Support contract management, scope control, and change management processes. Foster collaboration and resolve conflicts across cross-functional teams. Ensure delivery quality, customer satisfaction, and successful project outcomes. Required Qualifications: Proven experience managing ServiceNow projects. Strong knowledge of ServiceNow methodologies and delivery frameworks. Senior-level Project Management experience with the ability to engage and influence executive stakeholders. Excellent communication, presentation, negotiation, and conflict resolution skills. Professional presence with strong client-facing capabilities. PMP (Project Management Professional) and/or Certified ScrumMaster (CSM) certification (at least one strongly preferred). Experience supporting CSM (Customer Service Management) and/or FSO (Field Service Operations) initiatives. Fluent in Portuguese and English (spoken and written). Relevant professional certifications. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) certification. Additional ServiceNow certifications. Experience working in global or multicultural environments. Strong understanding of Agile delivery methodologies. Additional Information: Timezone: BRT (Brazil Time) Language Requirements: Portuguese and English