客户经理

Malaysia Remote Account Manager (AM)

Location: Malaysia – Remote

Position: Account Manager

Language: English required; Mandarin Chinese preferred

Job Responsibilities

As an Account Manager, you will be responsible for managing the full lifecycle of client projects, ensuring smooth coordination across clients, Business Development, and Project Management teams.

1. Account & Project Lifecycle Management

• Manage client accounts throughout the full project lifecycle, from onboarding to renewal.
• Maintain and track key account data, including:
• Service/usage consumption
• Contract and renewal status
• Account suspension or termination
• New account/project activation
• Proactively identify account risks, renewal opportunities, and changes in client needs.

2. Commercial Process Coordination

• Work closely with the Business Development team to support commercial processes after deal confirmation.
• Coordinate and track PO issuance, invoicing, payment-related documentation, and internal records.
• Ensure commercial information and project status are accurately maintained and communicated.

3. Client Solution & Expectation Management

• Work with Project Managers to develop and adjust customized client solutions.
• Collect, clarify, and structure new client requirements.
• Coordinate internal resources and evaluate the feasibility and timeline of new requests.
• Manage client expectations regarding scope, timeline, deliverables, and product capabilities.
• Ensure clear communication between clients and internal delivery teams.

Requirements

• 3+ years of Account Management / Client Success / Project Management experience preferred, ideally in SaaS, AI, technology, digital marketing, e-commerce, or related industries.
• Strong experience managing B2B clients and complex client projects.
• Strong client communication, stakeholder management, and expectation management skills.
• Able to independently manage multiple accounts and priorities in a remote working environment.
• Detail-oriented and comfortable working with account data, commercial documentation, and project tracking.
• Professional English proficiency is required.
• Mandarin Chinese proficiency is highly preferred for communication with the China-based team.
• Experience working with regional or cross-border clients is a plus.

What We Are Looking For

We are looking for an experienced and independent AM, rather than a purely execution-focused coordinator. The ideal candidate should be able to understand client needs, manage commercial and delivery processes, identify potential risks early, and effectively coordinate internal teams to keep projects moving forward.