2nd Shift Customer Care Representative - WFH Texas

About Our Client:

The organization operates in the healthcare transportation industry, focusing on removing barriers to care by providing personalized and reliable transportation services to communities. It emphasizes delivering exceptional customer service and aims to improve access to healthcare for its clients. The program supports multilingual services available 24/7 throughout the year and maintains standards that exceed NCQA customer service criteria.

About the Opportunity:

The 2ND SHIFT CUSTOMER CARE REPRESENTATIVE plays a crucial role as the frontline contact, managing inbound communications from members, clients, and facilities. This role directly impacts client satisfaction and access to services by efficiently handling a high volume of calls. The position contributes to the organization's mission of improving community health access by providing timely and effective customer support during the second shift hours.

Responsibilities:

• Handle 60 to 80 inbound calls daily from members, clients, and facilities.
• Provide responsive and accurate information regarding transportation services.
• Manage increasing task complexity as skills develop.
• Maintain a professional and supportive communication style reflective of the organization’s image.

Requirements:

• Current residence in Texas.
• Minimum of one year call center experience.
• At least six months customer service experience.
• Basic typing and proficient computer navigation skills.
• High-speed internet connection with minimum upload speed of 3 mbps and download speed of 30 mbps; wireless or WiFi air cards are not permitted.
• Quiet, distraction-free home workspace.

Pay Range and Compensation Package:

• Hourly rate of $14.00.

Benefits & Perks:

• Health, dental, and vision insurance.
• Life and disability insurance.
• 401(k) retirement plan with company match.
• Flexible spending account (FSA) and health savings account (HSA) options.
• Wellness program with incentives.
• Voluntary and ancillary insurance plans.
• Pay on demand.
• Paid time off and holiday pay.
• Birthday holiday.
• Paid maternity and paternity leave.
• Continuing education reimbursement.
• Employee discount program.
• Career development programs.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.