45 - Systems Coordinator (Salesforce & Dynamics BC)

Our client is looking for a mid-level Systems Coordinator to join their Organisation Excellence team. This hands-on role supports the systems, processes, data and tools teams rely on every day. You'll handle day-to-day updates, administration and support of the CRM (Salesforce) and the Warehouse Management System (Dynamics Business Central). You'll also contribute to process improvement, documentation, reporting, internal tools, user training and AI-assisted ways of working. The ideal candidate is organised, curious and practical, comfortable working with systems, integrations, data and people, and keen to keep growing their technical skills. Strong attention to detail, excellent communication and an interest in systems, operations, AI tools and continuous improvement that drives social and environmental impact are key.

Key Responsibilities

• Support the administration, maintenance and improvement of internal systems, including Salesforce CRM, Dynamics Business Central / nopCommerce, Twilio Flex and other business applications
• Make agreed updates to system configuration, records, users, permissions, page layouts, reports and dashboards
• Respond to staff queries about internal systems and provide user support, guidance and training
• Carry out data quality checks, data cleaning and data imports
• Work with teams to understand system issues, reporting needs and change requests, and turn them into clear requirements
• Support system updates, testing, releases, rollouts and communication of changes to users
• Maintain system documentation, user guides, FAQs, training materials and process maps
• Identify manual or inefficient processes that could be improved through systems, templates, automations or AI tools
• Support the design, implementation and maintenance of internal AI agents across internal apps
• Help develop and maintain APIs, integrations and automations
• Support the creation and maintenance of system reports and dashboards together with the Data and Insights function
• Promote good data governance, including accuracy, appropriate access and GDPR compliance
• Work with HR, IT, Security, Data and Engineering on user access, permissions and system changes

Required Skills and Experience

• Hands-on experience with Salesforce or another CRM system
• Hands-on experience with Dynamics Business Central or another warehouse management system
• Strong organisational skills and excellent attention to detail
• Good written and verbal communication, with the ability to explain things clearly to technical and non-technical audiences
• Comfortable working with systems, data, spreadsheets and digital tools
• A practical problem-solving mindset and willingness to learn new tools and processes
• Ability to collaborate across teams, manage tasks and keep clear records of work
• Good computer literacy, including Microsoft Office or Google Workspace
• Interest in using AI tools responsibly, with good judgement and human review
• Nice to have: Salesforce Administrator certification, or willingness to work towards it
• Nice to have: experience supporting users, creating reports or dashboards, documenting processes, or knowledge of GDPR and data governance
• Nice to have: background in a charity, social enterprise, operations, systems, customer support or project support role