Account Coordinator, Digital

Description Account Coordinator, Digital What We Need: MikeWorldWide (MWW) has an exciting opportunity for an Account Coordinator on the Digital team. This role will play a critical role in managing clients’ social media platforms. The ideal candidate is organized, has a strong attention to detail and exceptional communication skills. Note : This is a hybrid position and requires 2 days (in-person) in our New York office. Primary Responsibilities: Assist in executing content strategy and managing day-to-day community engagement on client social platforms, largely LinkedIn, but also including Instagram, Threads, YouTube, Facebook, X, TikTok and other emerging platforms as necessary. Help develop and maintain a content calendar, including post drafting, ensuring all social posts are planned with appropriate copy and assets and align with client goals and objectives. Monitor social media channels for relevant conversations and real-time content opportunities to newsjack. Assist in analyzing key metrics to assess content performance and make strategic recommendations. Work with team on reports to measure the effectiveness of campaigns and identify areas for improvement and where to lean in. Collaborate with the team to brainstorm and implement innovative social media and content campaigns. Assist in the development and execution of social media campaigns to drive brand awareness and engagement. Begin to develop effective project management skills and ability to service broader account teams; keep account team abreast of timelines and deadlines. Develop a thorough understanding of clients’ businesses and industries, and the industry issues that directly and indirectly affect the client. Assist with content strategy planning; draft visibility, content and social audits. Continually update manager on progress of activities. Perform ad hoc account management tasks as assigned. Stay up-to-date with digital and social media trends and assist in daily and weekly reporting. Requirements Requirements/Qualifications + Success Factors: 1 year of experience (post graduation) serving in a full-time social media manager / community management role. Bachelor’s degree in communications, public relations, a related field or in the liberal arts. Superior oral and written communication skills; proofreading and editing ability. Possess strong attention to detail and ability to multitask. Familiarity with CRMs (Sprinklr, Hootsuite, Sprout, etc.). Familiarity with social media listening tools (e.g. Meltwater) is a plus! Maintain a professional, client-ready demeanor and presence; keep a high standard of etiquette in all communications and interactions. Eager, can-do positive attitude with exceptional customer-service orientation. Desire to pursue knowledge and expand professional development. Consistently strive for personal excellence with both client deliverables and within your team, enabling MWW to maintain competitive advantage by providing exceptional value and service.