Account Director

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients. We are seeking team members who: Are inspired and compassionate problem solvers; Produce high quality work; Thrive in the excitement of the ever-challenging environment of modern medicine; and Are committed to achieving superior health outcomes for people living with rare and devastating diseases. At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases. Join the PANTHERx team, and define your own RxARE future in healthcare! Location : Pittsburgh, PA (Remote) Classification : Exempt Status: Full-Time Reports To: Director, Account Management Purpose The Account Director is a proactive business partner who drives strategic outcomes for assigned, complex pharmacy manufacturer programs through data-driven insights, collaboration, and operational excellence. This role is pivotal in driving business forward, skillfully influencing senior stakeholders through data-driven insights to uphold excellence in client relationships and program execution. The Account Director owns advanced business objectives and partners cross-functionally to align and deliver on shared goals, drive program growth and efficiencies, and support long-term success. This role requires occasional travel to PANTHER headquarters or manufacturer sites for in-person meetings and events. Responsibilities Serves as the proactive, primary point of contact for assigned complex manufacturer partner delivering timely, strategic, and value-focused communication. Responds to inquiries with promptness, professionalism, and a solutions-oriented mindset. Collaborates across internal departments and external stakeholders to ensure alignment on program objectives and deliverables. Delivers measurable value to clients through performance outcomes, innovation, and partnership optimization. Displays value that PANTHERx brings to patients through use of advanced analytics. Drives critical program insights and recommendations with comprehensive business metrics. Translates data into strategic insights related to drug utilization, patient engagement, and payer performance. Leads the preparation and delivery of quarterly business reviews (QBRs) using actionable analytics and strategic insights. Observes and reports on program KPIs, SLAs, and other contractual metrics. Ensures adherence to contractual obligations while driving enhanced performance through internal collaboration and business process improvements. Utilizes comprehensive knowledge of operational processes and data mapping to ensure precise data transmission to partners, proactively identifying and resolving any discrepancies. Owns end-to-end program execution and business outcomes, including identifying and resolving issues, partner engagement, and performance tracking. Leads the implementation and execution of advanced manufacturer programs. Supports product launches, staff training, and critical business initiatives in partnership with manufacturer stakeholders. Monitors and analyzes trends in program performance (e.g., conversion, adherence, persistence) to identify opportunities for continuous improvement. Executes program health checks at cadence agreed upon with partner, reports findings, works with key stakeholders on any actionable items, and displays positive findings. Streamlines communication between internal product inventory team and manufacturer supply chain to meet the flux of the industry, avoids disruption to patient care, and maintains cost and efficiencies for both parties. Owns ancillary business relationships specific to program (e.g. buy and bill, wholesale, In Office Dispense Networks, etc.) Clearly conveys expectations, provides constructive feedback, and facilitates open, two-way communication within the teams to drive collaboration and performance. Provides leadership support to the operations team as assigned, including performance tracking and reviews and delivers continuous feedback. Attends in-person meetings and events at PANTHER headquarters or manufacturer locations as required. Other duties as required. Required Qualifications Bachelor's degree in Health Science, Business, Marketing or related discipline. Minimum of six (6) years of experience in healthcare, pharma, client services, or strategic program management. Demonstrated experience using data analytics and insights to drive business outcomes. Proven ability to collaborate across departments and influence stakeholders at all levels. Strong critical thinking, problem-solving, and independent decision-making skills. Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment. Executive presence, with proven ability to influence senior and C-suite stakeholders Demonstrated ability to drive success in complex, high-value client programs through data insight and operational leadership. Prior leadership experience. Ability to travel as required to meet clients and attend industry events. Preferred Qualifications Advanced Degree (e.g. PharmD, Ph.D., MBA, etc.) in Health Science, Business, Marketing, or related discipline. Experience in enterprise account management with pharma/healthcare client leadership experience. Experience supporting pharmaceutical manufacturers or specialty pharmacy operations. Proficiency in advanced reporting/BI tools (Tableau, Power BI, etc.). Experience in process improvement (Lean Six Sigma, etc.). PMP or equivalent certification. Knowledge of commercial drug launch strategy, specialty pharmacy, market access, PBM relations, or healthcare data. Work Environment This job functions in a professional home or office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. Physical Demands While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Benefits: Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too! Equal Opportunity: PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.