Account Executive EMEA

About us

At Ideal Systems, we design and build cutting-edge mobile applications on top of the world’s leading Customer Experience platforms, including Genesys, Amazon Connect and NiCE.

Our mobile solutions empower some of the world’s largest organisations to extend the full power of these platforms far beyond the traditional contact centre, bringing seamless communication and customer engagement directly into the hands of their mobile workforce.

We’re growing fast: ARR has grown 110%+ year over year for three consecutive years, and platform usage doubles annually. Our ambition is clear: to keep growing as a leading partner for mobile applications, and we’re expanding our EMEA go-to-market team to support that growth.

The role

As an Account Executive, you will own the full sales cycle across EMEA, from qualified opportunity through closed won. You will work target accounts across the NiCE, Amazon Connect and Genesys ecosystems in Europe, the Middle East and Africa, run your own discovery and demos, and build pipeline through a combination of self-sourced efforts via partners and vendors as well as assigned inbound leads. The role is based in Belgium, with 2 days per week in our Vilvoorde office.

Thriving in this role calls for self-direction, deal-closing instincts and comfort operating in a growing sales organization where ambiguity is part of the job. Selling across EMEA means working across different countries, languages and buying cultures, and you’ll help shape our regional playbook alongside an experienced team that is invested in your success.

In this role, you will:

• Own the full sales cycle from discovery through close, including your own demos and technical conversations
• Run consultative deals across the NiCE, Amazon Connect and Genesys ecosystems, navigating longer cycles to closed won
• Self-source pipeline across EMEA to consistently hit pipeline coverage targets
• Multi-thread across IT, operations and business stakeholders to build consensus and move deals forward, often across several countries within the same account
• Engage the NiCE, Amazon Connect and Genesys partner ecosystems across EMEA to source new opportunities, support joint deals and represent Ideal Systems within partner channels
• Manage pipeline and forecast accuracy in HubSpot, keeping deal data clean and current
• Represent Ideal Systems at industry events, trade shows and partner activities across the region
• Achieve or exceed revenue targets and performance standards

Your profile

• 3+ years of B2B technology sales experience in EMEA, with a track record of hitting or exceeding quota; experience at a CCaaS vendor strongly preferred
• Ability to build pipeline independently and carry it through to closed won
• Comfortable running your own demos and product storytelling
• Fluent in English, written and spoken;
• Strong written communication for outbound and executive-level correspondence
• Confident presenting to and negotiating with senior buyers
• Active listener who can read a room and adapt to different business cultures
• Comfortable with ambiguity and willing to be a builder, not just an executor
• Self-directed in a hybrid setup and willing to travel across EMEA when deals and events call for it

Nice to have

• Background at NiCE, Genesys or Amazon Connect in an AE, BDR, CSM or SC role focused on consultative contact centre sales
• Active CCaaS network in EMEA you are willing to leverage, with familiarity across the broader CCaaS ecosystem
• Experience selling in or around the CCaaS ecosystem, including the NiCE, Amazon Connect or Genesys partner channels
• Experience selling mobile, SaaS or platform-extension products
• Experience selling into multiple European markets

What we offer

Competitive salary package, including:

• Base salary and uncapped variable commission on deals
• Eco vouchers
• Company car or mobility budget
• Hospitalisation insurance
• Laptop and the tools you need to do the job

Plus:

• Hybrid working model: 2 days per week in Vilvoorde, the rest remote or fully remote
• An experienced, collaborative team that is invested in your success
• Products with international reach, used by some of the world’s largest organisations
• Room to grow within a lean, fast-paced organisation where your contributions move the needle

Interested?

Apply and join a team where you can contribute meaningfully while helping grow our EMEA business at a company growing 110%+ year over year.