Account Manager

Account Manager Join our team as an Account Manager and help workplaces protect their people through life-saving skin cancer detection programs. Purpose-driven role; fun and motivated team; career growth opportunity 📍 Sydney | Hybrid At MoleMap, we’re on a mission to create a world where skin cancer no longer takes lives . Using advanced imaging and AI-supported analysis , we help detect skin cancer earlier and improve outcomes. We’re looking for an Account Manager to manage and grow a portfolio of workplace clients across Australia. This role is ideal for someone who enjoys building strong client relationships , delivering a high-quality customer experience, and identifying opportunities to grow and strengthen existing accounts . You’ll own the client journey from onboarding and program planning through to delivery, reporting, renewal, and growth . You’ll work closely with clients to ensure their workplace skin check programs run smoothly, while helping them increase employee participation and expand their programs over time . You’ll also use AI-enabled tools to streamline administration, develop client communications, support account planning, and create campaign content - giving you more time to focus on relationships, problem-solving, and growth . What you’ll be doing Manage and grow a portfolio of workplace clients Own the client journey from onboarding through to renewal Build strong relationships with key stakeholders across HR, People & Culture, Safety, and Operations Coordinate workplace skin check programs, working closely with our scheduling team Identify opportunities to grow revenue, expand programs, and improve employee participation Deliver annual growth across your portfolio of priority clients Prepare client reports and share meaningful insights on program outcomes Create educational and campaign content to support employee engagement Use AI-enabled tools to improve efficiency, client communication, and account planning Work closely with internal teams to ensure seamless program delivery Support the transition of new clients from Business Development into your portfolio Contribute ideas that improve the client experience, processes, and ways of working What we’re looking for 2-4 years experience in account management, customer success, or client services Proven ability to build trusted client relationships Experience managing renewals and account growth opportunities Strong organisational skills with the ability to manage multiple priorities Experience using CRM platforms Confident communication and stakeholder engagement skills A commercial mindset with a proactive, solutions-focused approach Strong attention to detail and a willingness to learn Bonus: Experience in healthcare, corporate health, employee wellbeing, or B2B services. Why MoleMap? 💰 Competitive salary 🏡 Flexible hybrid working 🌴 Life Balance Leave – 5 extra days off each year, in addition to standard annual leave 🤖 Access to AI-enabled tools that help you work smarter and build future-focused skills 📈 Career growth in a fast-growing health-tech business 🌱 Purpose-driven work helping detect skin cancer earlier 🚀 Opportunity to help shape how we support and grow our workplace clients If you enjoy building relationships, growing accounts, and delivering a great client experience , we’d love to hear from you. Department Sales & Marketing Role Accounts Manager Locations Sydney Remote status Hybrid