Account Manager

About the Client

Our client is an international electronic money institution that provides comprehensive online payment processing solutions. They cater to online businesses across various sectors, offering support for multiple currencies and payment methods.

Role Overview

As an Account Manager, you will have the opportunity to manage a diverse portfolio of B2B merchants, ensuring long-term retention and satisfaction. This role offers the chance to drive growth through upselling and cross-selling initiatives and collaborate with internal teams to deliver seamless payment solutions.

Key Responsibilities

• Manage a portfolio of existing B2B merchants, ensuring strong relationships, high client satisfaction, and long-term retention.
• Monitor payment performance metrics such as approval rate, conversion rate, and transaction volumes, identifying trends and potential issues.
• Analyze transaction data and recommend improvements in payment methods, geographies, or technical settings to increase performance.
• Drive upsell and cross-sell initiatives by introducing additional payment methods, markets, or company products.
• Collaborate with internal teams to ensure seamless integration and support for client-specific payment solutions.
• Conduct regular business reviews with key clients to discuss performance, challenges, and opportunities for growth.

Requirements

• 1+ years of experience in Account Management, Key Account Management, Business Development, or Customer Success roles.
• Strong background in fintech, payments, acquiring, PSP, or related financial technology environments.
• Solid understanding of merchant lifecycle, payment flows, and transaction performance metrics.
• Fluent Russian and strong English (B2+/C1); the role involves communication with international clients and internal teams.
• Experience with CRM tools and analytics software to track and report on account performance.
• Proven ability to manage complex client relationships and deliver tailored payment solutions.
• Languages: English B2, Russian C1.
• Experience in fintech.

Key Soft Skills

• Strong organisational skills and ability to manage multiple accounts simultaneously.
• Proactive and results-oriented mindset focused on revenue growth.
• Ability to prioritise tasks in a fast-moving environment.
• Excellent communication skills for effective client interactions.
• Strong problem-solving abilities to address client needs.

What We Offer

• Competitive salary aligned with experience
• Collaborative and transparent team culture
• High-impact role in a scaling fintech company
• Recognition of personal milestones and achievements
• Social benefits