Account Manager

About the Client

Our client is an international payment service provider, offering comprehensive payment infrastructure solutions. They work with merchants, fintechs, and banks globally, delivering specialized services across a variety of financial technology areas.

Role Overview

Join a thriving team where you will manage and nurture relationships with key B2B merchants. This role offers the opportunity to significantly impact client satisfaction and retention, with a focus on optimizing payment solutions and driving business growth. You'll work in a hybrid environment, combining both remote and in-office collaboration in Riga.

Key Responsibilities

• Manage a portfolio of existing B2B merchants, maintaining strong client relationships, satisfaction, and long-term retention.
• Track key payment metrics, including approval rates, conversion rates, and transaction volumes, to identify trends and potential issues.
• Review transaction data and suggest improvements across payment methods, target markets, and technical configurations to optimize performance.
• Identify and develop upsell and cross-sell opportunities through additional payment methods, new markets, and relevant company products.
• Work closely with internal teams to deliver smooth integrations and effective support for client-specific payment solutions.
• Hold regular business reviews with key accounts to evaluate performance, address challenges, and identify further growth opportunities.

Requirements

• 1+ year of experience in Account Management, Key Account Management, Business Development, or Customer Success.
• Previous experience in fintech, payments, acquiring, PSPs, or other financial technology environments.
• Good understanding of the merchant lifecycle, payment processes, and key transaction performance indicators.
• Fluent Russian and strong English (B2+/C1) for effective communication with international clients and internal stakeholders.
• Hands-on experience with CRM platforms and analytics tools for monitoring and reporting account performance.
• Ability to manage complex client relationships and develop payment solutions tailored to specific business needs.
• Languages: English B2, Russian C1.
• Experience in fintech

Key Soft Skills

• Strong leadership mindset with a focus on team growth and development
• High level of ownership, accountability, and reliability
• Excellent communication and stakeholder management skills
• Ability to adapt in a fast-paced environment
• Problem-solving aptitude with a proactive approach

What We Offer

• Competitive salary aligned with experience
• Collaborative and transparent team culture
• High-impact role in a scaling fintech company
• Recognition of personal milestones and achievements
• Social benefits