Account Manager

ClickShare is looking for experienced Account Manager

Role Description This is a full-time Account Manager role based in Alexandria, Egypt, with a hybrid work arrangement that allows some work from home. The Account Manager will manage a portfolio of e-commerce clients, serving as the primary point of contact for day-to-day communication and support. Responsibilities include understanding client goals, coordinating campaign execution, monitoring performance metrics, and preparing regular reports and insights. The role involves collaborating with internal teams to resolve issues, identify opportunities for growth, and ensure high levels of client satisfaction and retention. The Account Manager will also contribute to continuous improvement of processes and best practices across accounts.

Qualifications

• Strong client relationship management and account coordination skills, with the ability to handle multiple clients and priorities.
• Experience in e-commerce, digital business, or online store operations, including familiarity with common platforms and performance metrics.
• Solid analytical and problem-solving skills, with comfort working with data, reports, and KPIs to drive decisions.
• Clear and professional communication skills, both written and verbal, in English; Arabic proficiency is an advantage.
• Ability to work effectively in a hybrid environment, demonstrating reliability, time management, and collaborative teamwork.
• Previous experience in account management, customer success, or sales support roles is preferred.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Interest in e-commerce growth strategies and willingness to learn new tools and methodologies.