Account Manager

Reports to: Sales Manager

Salary: £25,000-£30,000 Base Salary dependant on experience

Commission: £9,600 OTE commission (uncapped and guaranteed for 3 months). In additional quarterly team target bonus (worth up to £1,500 per quarter) and monthly KPI bonuses (worth up to £250 per month).

Location: Northampton, UK – We offer flexible office-based and hybrid working arrangements, tailored to the successful candidate and agreed during the interview process.

Job Type: Permanent

We are looking for an Account Manager to join our Networking Team following a team change and the consolidation of account coverage. The role will focus on selling our range of networking products and services to channel partners, growing revenue and gross profit through proactive account development, reactivating dormant customers and identifying new opportunities across an established customer base.

You will manage the end-to-end sales process, from lead generation and prospect development through to customer meetings, opportunity management, quoting and closing deals.

Reporting to the Sales Manager, you will be responsible for achieving a monthly gross profit target and wider KPI objectives.

The account base includes a broad range of channel partners, many of which currently transact relatively small volumes. The opportunity is to develop this wider portfolio through consistent, proactive engagement: building relationships, understanding partners’ business plans, increasing product and vendor adoption, and turning smaller or occasional transactions into broader, repeat business. Success will come from actively farming the territory, identifying potential across a high number of accounts and converting that potential into sustainable growth.

This is an opportunity for a commercially minded sales professional who enjoys building relationships and uncovering opportunities across a varied account base. You will have the autonomy to manage the full sales cycle, work closely with vendors and internal specialists, and make a tangible contribution to the growth of Open Reality’s networking business.



· Manage day-to-day relationships with a portfolio of channel partners, acting as their main point of contact

· Build relationships across a broad range of partners and encourage adoption of relevant products, vendors and technologies

· Proactively develop accounts by identifying opportunities to increase order frequency, product range, vendor penetration and overall customer value

· Work collaboratively with vendors and internal sales engineers to help channel partners identify, qualify and progress sales opportunities

· Regularly engage with a high number of existing and dormant accounts to uncover needs and generate opportunities, rather than relying on inbound demand

· Develop new business within existing accounts and identify prospective customers to meet and exceed sales targets

· Achieve and aim to exceed sales, gross profit and KPI targets through consistent account development and effective sales activity

· Maintain accurate CRM records, tasks, pipeline and forecasts to ensure clear visibility of activity and opportunities

· Plan and execute activity across the account base to increase revenue, gross profit and repeat business

· Manage customer renewals, marketing leads and sales opportunities effectively, ensuring timely and consistent follow-up

· Operate effectively as part of a wider team including management, pre/post sales, marketing and project management

· Continuously increase product knowledge, sales skills and commercial awareness

· Deliver exceptional customer service through your own efforts and collaboration with the wider team

· Previous B2B sales or account management experience (IT preferable but not essential)

· Commercially driven with a proactive and growth-oriented mindset

· Strong oral and written communication skills

· Self-motivated individual who enjoys uncovering opportunities and building long-term commercial relationships

· Strong organisational and pipeline management skills

· Passionate about technology

· Ability to work independently while contributing positively within a wider team environment

Open Reality is a value-added distributor specialising in wireless networking and AV/UC solutions. Founded in 1999 the company prides itself on expert understanding of wireless network best practices, and vendors’ products to provide advice, feedback, and support that partners cannot get elsewhere. The Open Reality channel team works hand-in-hand with system integrators, ISPs and reseller partners across the UK to provide first class customer service and support every time. www.openreality.co.uk

· Career progression to Senior and Major Account Manager Roles

· 25 days holiday allowance (excluding bank holidays)

· Your Birthday off plus extra days for long service

· Professional development and training

· Private health care

· Death in service cover

· Company pension

· EV Salary Sacrifice Scheme

· Quarterly team social events

Open Reality is an equal opportunities employer. We are committed to eliminating discrimination and encouraging diversity across our workforce and aim to provide a fair and consistent job application process.