Account Manager

Marketplace Account Manager

We’re looking for an experienced Marketplace Account Manager to lead marketplace strategy, advertising, and operations for brands selling across major e-commerce platforms.

This is a hands-on, full-stack role for someone who combines strategic thinking, advertising expertise, and operational execution. You’ll manage client accounts, optimize marketplace performance, and help build and scale a growing marketplace division.

Position details

• Full-time, salaried position
• 100% remote
• Work with brands across major e-commerce marketplaces

Key Responsibilities

1. Marketplace Strategy & Client Management

• Lead strategy and account management for brands selling on Amazon Seller Central/Vendor Central, Walmart Marketplace, and TikTok Shop.
• Manage client communications, providing updates on performance, goals, and marketplace trends.
• Develop multichannel growth strategies aligned with each brand’s business objectives.
• Identify opportunities to expand services within existing client accounts and support new business opportunities.

2. Advertising & Performance Marketing

• Plan, launch, and optimize Amazon Sponsored Products, Sponsored Brands, Sponsored Display, and Walmart Connect campaigns.
• Manage Amazon DSP campaigns to increase brand awareness and support remarketing strategies.
• Optimize bids, keywords, and creative assets to meet performance targets, including ACOS, ROAS, and TACOS.

3. Catalog & Marketplace Operations

• Optimize product listings, including SEO-focused titles, bullet points, and A+ Content.
• Manage product launches and ensure listings are retail-ready before campaigns go live.
• Monitor inventory levels and coordinate with clients to help prevent stock shortages.

4. Account Health & Reporting

• Monitor account health and ensure compliance with marketplace policies.
• Resolve listing suppressions, brand registry issues, shipment discrepancies, and other marketplace support cases.
• Track marketplace policy changes and proactively address potential risks.
• Build weekly and monthly performance reports using tools such as Helium 10, Jungle Scout, or internal dashboards.
• Analyze market share, competitor activity, and advertising attribution to identify growth opportunities.

5. Leadership & Department Development

• Establish standard operating procedures, tools, and workflows for the marketplace division.
• Identify hiring needs and support the recruitment, onboarding, and development of junior marketplace specialists.
• Collaborate with leadership to explore new marketplace opportunities, including platforms such as Target+, eBay, and Mercado Libre.

Requirements

• 4+ years of hands-on experience managing Amazon Seller Central or Vendor Central.
• Strong knowledge of Amazon Advertising, including Search and DSP campaigns.
• Experience optimizing marketplace listings, managing account health, and resolving complex operational issues.
• Advanced Excel skills and the ability to turn performance data into actionable growth strategies.
• Experience managing multiple brands, client relationships, and competing deadlines.
• Strong problem-solving skills and persistence when working with marketplace support teams.

Nice to Have

• Experience with Walmart Marketplace and TikTok Shop.
• Hands-on experience with Walmart Connect.
• Experience in an agency environment managing multiple client accounts.
• Experience building processes, mentoring team members, or developing a marketplace service offering.
• Familiarity with Helium 10, Jungle Scout, or similar marketplace analytics tools.

What Makes This Role Interesting?

• Take ownership of marketplace strategy, advertising, and operations.
• Help build and shape a growing marketplace division.
• Work across major e-commerce platforms and a diverse range of brands.
• Combine strategic decision-making with hands-on execution and measurable business impact.

If you have deep Amazon marketplace experience and enjoy combining advertising performance, operational problem-solving, and strategic growth, we’d love to hear from you.