Account Manager

Location: Remote. You’ll work US hours (Central Time) for at least 4 hours a day.

Pay: Base plus bonus. On-target earnings are $5k to $10k a month.

Reports to: the founders.

Manages: 2 warm callers.

The role

You own 25 to 30 clients from start to finish. Each client deals with one person: you. You set the strategy, build the lists, write the copy, launch the campaigns and talk to the client. Two warm callers work under you. They handle replies, call the interested leads and book the meetings, and you make sure they do it well.

You use Claude for most of the heavy work: research, campaign briefs, copy and reports. Your job is to judge what’s good, decide what to do, and keep clients happy.

What you do

Client contact

• Run the onboarding call and every catch-up call.
• Answer clients in their Slack channel and by email the same day.
• Send the weekly update, and run the results report before each catch-up call.
• Spot a client at risk early, fix it, and keep them past their term.

Strategy

• Set the ICP, offer and target persona for each client.
• Write the campaign doc and get the client to approve it before anything goes live.
• Plan the next 3 to 4 campaigns for every client.

Lists and copy

• Build the lead lists in Clay: sourcing, enrichment, cleanup.
• Write the LinkedIn sequences.
• Launch campaigns in HeyReach on the agreed date.

Monitoring

• Do a weekly review of every client: campaigns, replies, speed to lead, bookings.
• Do a monthly review: decide to kill, scale or change each campaign, and write an action plan for each client.
• Check the leads who book are a good fit, and push the show rate up.

Managing the 2 warm callers

• Make sure every reply is handled fast and correctly, and that interested leads get called and booked.
• Read their threads and listen to their calls. Correct the replies, and update the reply rules and caller briefings when the same mistake keeps happening.
• Clear their blockers. If they don’t understand the client’s business, explain it.

How we measure you

• Client retention and renewals
• Meetings booked and shown per client per month
• Reply rate and positive reply rate per campaign
• Campaigns launched on time
• Refunds and disputes: the target is zero

Who we want

• Fluent, native-level written and spoken English. US clients will read your copy and hear you on calls.
• 1+ years in outbound: an agency, an SDR team or growth. LinkedIn outreach is a big plus.
• Hands-on with Clay, HeyReach (or a similar tool) and Claude or ChatGPT.
• Can handle 25+ clients without dropping things. Organised and quick to reply.
• Owns problems. You don’t need to be chased.