VIP Account Manager

🚀 WE'RE HIRING | VIP ACCOUNT MANAGER

📍 Location: South Africa

🏢 Company: Boltbet South Africa

💻 Work Arrangement: On-Site | Hybrid | Remote

💼 Employment Type: Full-Time

Join the Boltbet Team! ⚡

Boltbet is a young, ambitious, and rapidly growing South African online betting company. As we continue to expand our operations and player base, we're looking for experienced, motivated, and customer-focused individuals to grow alongside us.

We are currently seeking a VIP Account Manager to join our growing team.

This role is ideal for someone who is passionate about building strong client relationships, delivering exceptional personalised service, and creating memorable experiences for high-value players.

As a VIP Account Manager, you'll be responsible for managing and maintaining relationships with our VIP players, ensuring they receive dedicated attention, personalised support, and a premium experience on the Boltbet platform.

💼 Key Responsibilities

✅ Manage and maintain strong, long-term relationships with assigned VIP players.

✅ Act as the primary point of contact for VIP clients, providing personalised assistance and dedicated account management.

✅ Proactively engage with VIP players through telephone calls, WhatsApp, email, and other approved communication channels.

✅ Develop and implement strategies to improve VIP player retention, loyalty, and overall satisfaction.

✅ Identify potential VIP players and assist with onboarding and upgrading eligible customers to the VIP programme.

✅ Coordinate personalised VIP promotions, rewards, bonuses, and loyalty incentives in accordance with company policies.

✅ Monitor VIP player activity, engagement, and account performance to identify opportunities for improved service and retention.

✅ Assist VIP players with account-related enquiries, deposits, withdrawals, promotional offers, and other platform-related issues.

✅ Handle VIP complaints and escalations professionally, ensuring timely and effective resolutions.

✅ Collaborate with customer support, payments, marketing, and operations teams to deliver a seamless VIP experience.

✅ Maintain accurate records of VIP interactions, account activity, promotional rewards, and relationship management efforts.

✅ Prepare regular reports on VIP engagement, retention, player satisfaction, and account performance.

✅ Identify opportunities to improve Boltbet's VIP programme, player benefits, and overall customer experience.

✅ Promote responsible gambling practices, identify potential signs of gambling-related harm, and ensure VIP engagement complies with company policies and regulatory requirements.

🎯 Requirements

• Minimum 1 year of previous experience in VIP account management, preferably within the online betting or iGaming industry.

• Proven experience managing client relationships and delivering personalised customer service.

• Strong understanding of VIP customer retention, loyalty programmes, and relationship management.

• Excellent written and verbal communication skills in English.

• Strong interpersonal skills and the ability to build trust and maintain professional client relationships.

• Experience communicating with clients through telephone calls, WhatsApp, email, and other digital platforms.

• Excellent organisational and time-management abilities.

• Strong problem-solving skills and the ability to handle sensitive client matters professionally.

• Ability to work independently, take initiative, and manage multiple VIP accounts.

• Good computer literacy, including Microsoft Excel, Google Sheets, and CRM systems.

• A proactive, professional, and customer-focused attitude.

• Ability to maintain strict confidentiality when handling sensitive client information.

• Willingness to work flexible hours when required to meet operational and VIP client needs.

Previous experience managing VIP players at an online betting or casino company will be highly advantageous.

🌟 Why Join Boltbet?

🚀 Be Part of Something Growing – Join a young, fast-growing South African company with ambitious plans for the online betting industry.

📈 Career Growth Opportunities – Develop your career within a rapidly expanding company with opportunities for professional development and advancement.

💡 A Modern Working Environment – We're a forward-thinking company that values initiative, efficiency, fresh ideas, and continuous improvement.

🤝 A Collaborative Environment – Work alongside an ambitious and supportive team focused on building strong customer relationships and delivering an exceptional player experience.

🏡 Flexible Working Arrangements – On-site, hybrid, and remote opportunities are available, depending on operational requirements.

⭐ Build Meaningful Relationships – Play an important role in developing Boltbet's VIP programme and delivering a premium experience to our most valued customers.

⚡ Make an Impact – Your relationship management skills, ideas, and dedication will contribute directly to the continued growth and success of Boltbet.

📩 How to Apply

If you're an experienced, relationship-driven professional who is passionate about delivering exceptional VIP customer experiences, we'd love to hear from you!

You can apply directly through this LinkedIn job post or email your CV to boltbetcv@gmail.com with the subject line "VIP Account Manager Application".

Applicants must clearly indicate their previous VIP account management or relevant client relationship management experience in their CV.

Due to the high volume of applications, only shortlisted candidates will be contacted. If you have not received a response within 30 days, please consider your application unsuccessful.

Join Boltbet and be part of our next chapter! ⚡