Account Manager

About Broadvoice

At Broadvoice, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.

POSITION SUMMARY

Broadvoice is seeking an Account Manager to own and grow a book of existing customers and channel partners. You will be the commercial owner for every account in your book: you reach out first, run renewals and contracts with the people who sign them, and find the next opportunity to grow each relationship. You will work alongside our Customer Success team, who make sure customers get full value from the product, while you focus on retention, renewals, and revenue growth.

KEY RESPONSIBILITIES

• Own renewals across your book of partner and end-client accounts, closing each one on time and within Broadvoice's pricing guidelines.
• Run proactive outbound outreach to existing customers and turn it into meetings with the decision-makers who sign contracts.
• Negotiate renewal terms, using your discount authority with good judgment to protect both the relationship and the margin.
• Identify and close upsell and cross-sell opportunities to grow revenue in your accounts.
• Build and maintain a governance plan and stakeholder map for every company in your book, and run regular business reviews with key accounts.
• Spot churn risk early and act on it with Customer Success before it becomes a cancellation.
• Work side by side with resellers and integrators to solve problems and grow the accounts they serve.
• Keep renewals, pipeline, and account activity current in the CRM so forecasts are reliable.

QUALIFICATIONS

• Experience owning a book of existing B2B customer accounts, with accountability for renewals and retention.
• A track record of negotiating and closing renewals, upsells, or contract changes, including discount decisions within pricing guardrails.
• Comfort with proactive outbound outreach to existing customers and a habit of turning it into meetings with decision-makers.
• The ability to build and run account plans for several accounts at once, and to keep each one moving.
• Business-fluent English and Spanish, spoken and written.
• Ability to work remotely from Colombia, with working-hours overlap with customers and partners across the Americas.

Nice to Have

• Experience in UCaaS, CCaaS, telecom, or B2B SaaS.
• Contact center or BPO experience, on the customer or vendor side.
• Experience working with resellers, integrators, or other channel partners.
• Hands-on CRM experience (for example, Salesforce) for pipeline and renewal tracking.

WHY BROADVOICE

We're not just building communication tools, we're creating the future of connection. And we need people who want to build it with us.

Own Your Growth
No cookie-cutter career paths here. Sharpen your technical edge, step into leadership, or chart a course you haven't even mapped yet. You'll get real mentorship, real resources, and the autonomy to own your outcomes.

Work on Your Terms
Remote-first isn't a perk we bolted on, it's how we operate. We trust you to deliver, wherever you do your best work.

A Team Built Different
Diverse. Inclusive. Real. This is a culture that invests in people, not just performance metrics. You'll be surrounded by people who've got your back and push you to do better work.

Impact You Can Point To
Your ideas won't get lost in the shuffle. You'll have the backing of a product that competes well, and a direct hand in transforming Broadvoice into a CX powerhouse in the channel.

Ready to help us bring our story to life?

If you're a strategic thinker who thrives on collaboration and turns ideas into results, we want to meet you. Apply now and lead the charge with us.

Broadvoice is an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and authentic workplace. Reasonable accommodation will be made as needed for individuals with disabilities.