Account Manager

Account Manager Job Description THIS IS A FULLY REMOTE (WORK FROM HOME) POSITION. (Client Success / Account Growth) About Springbig Springbig is the leading SaaS loyalty, marketing, and customer engagement platform serving retailers and brands across highly regulated industries throughout the U.S. and Canada. We help businesses deepen customer relationships through data-driven marketing, automation, and analytics — driving retention, growth, and revenue. Headquartered in Boca Raton, FL, with additional offices in Seattle and Toronto, Springbig supports hundreds of clients across thousands of locations, engaging millions of consumers every day. Position Overview We are seeking an Account Manager to own and grow a portfolio of mid-market and enterprise client relationships. This role is commercially oriented, focused on account retention, expansion, and long-term value creation, while serving as the primary point of contact for ongoing client needs. As an Account Manager, you will manage the full post-sale lifecycle of your accounts — ensuring strong adoption of Springbig’s platform, identifying upsell and expansion opportunities, and acting as a strategic partner to help clients achieve measurable marketing and revenue outcomes. This role is ideal for someone with a background in SaaS account management and revenue-focused client services, who enjoys balancing relationship management with growth responsibilities in a fast-paced environment. How You’ll Make an Impact Own a portfolio of ~50-70 mid-market and enterprise accounts, serving as the primary relationship owner and commercial lead. Drive account retention and revenue growth through renewals, upsells, cross-sells, and expanded platform usage. Partner with clients to optimize performance across email, SMS, and loyalty programs, aligning solutions to business objectives. Conduct regular business reviews focused on performance metrics, ROI, and growth opportunities. Identify and execute opportunities to expand client engagement with new features, products, and services. Lead account planning, renewal discussions, and pricing conversations in collaboration with Sales and Leadership. Analyze account performance data to uncover insights and recommend actionable strategies. Coordinate onboarding, adoption, and ongoing support by working cross-functionally with Product, Support, and Marketing teams. Act as a trusted advisor to client stakeholders, building long-term relationships and executive alignment. Advocate for client needs internally while balancing commercial goals and platform capabilities. Maintain accurate forecasting, account documentation, and CRM hygiene (Salesforce). Who You Are 3+ years of experience in Account Management, Client Services, or Customer Success within a SaaS environment. Demonstrated success managing renewals, expansions, and long-term account growth. Strong understanding of digital marketing, marketing automation, or customer engagement platforms. Comfortable managing a revenue-carrying or expansion-oriented book of business. Proven ability to influence multiple stakeholders and navigate complex client organizations. Data-driven, with experience using performance metrics to guide conversations and decisions. Hands-on experience with CRM systems (Salesforce preferred) and marketing platforms. Confident communicator with strong negotiation and relationship-management skills. Organized, proactive, and able to manage competing priorities across multiple accounts. Experience in e-commerce or highly regulated industries is a strong plus. What It’s Like to Work at Springbig Springbig is a fast-growing SaaS company with a collaborative, high-energy culture that values ownership, accountability, and continuous learning. Why You’ll Love It Here Fully remote work environment Full benefits package (Health, Dental, Vision, Life) 401(k) with company match Unlimited PTO Casual, inclusive culture with a strong focus on work-life balance Opportunity to grow with a scaling SaaS company and work alongside top industry talent #li-remote