Account Manager

What is Clutch Clutch is the leading global marketplace of business service providers, featuring over 310,000 B2B companies across 154 countries. Each month, over a million business leaders use Clutch to find the right service providers for their needs. Clutch has been recognized by Inc Magazine as one of the 5000 fastest-growing companies in the United States for the past 6 consecutive years and has been listed in Deloitte’s North America Technology Fast 500. Who We Are Our global team of builders make our mission and growth possible. We come from many countries and believe that celebrating what makes us different creates a resilient and positive culture. Leading with empathy and an open mind are key to uncovering brilliant solutions.We promote diversity, equity and inclusion by weaving it in all of our processes, from our hiring practices and benefits plans to our employee-led and executive-sponsored DE&I committee. Clutch has been recognized by workplace culture site, Comparably, as a best company for career growth, work-life balance, and diversity. Who We Are Looking For As a full-cycle Account Manager, you are the engine of Clutch's growth. This dynamic role gives you full ownership of the entire client journey, blending new business acquisition with strategic management of a dedicated client portfolio. You will drive this acquisition by managing a robust pipeline of inbound Sales Qualified Leads (SQLs), guiding high-intent potential customers to a successful close while also strategically prospecting for new opportunities. Once clients are on board, you will act as their primary strategic consultant. Your core mission is to drive expansion revenue through upsell and cross-sell opportunities that align with their goals. Equally important, you will be on the front lines of retention, skillfully identifying at-risk accounts and executing effective "save" strategies to demonstrate value and solidify the partnership. By consistently demonstrating the value of our platform, you will build lasting partnerships and foster client advocacy. This is a hybrid role at Clutch headquarters in DC. In addition, we are unable to provide sponsorship at this time and in the future for this role. Responsibilities Drive Net Monthly Recurring Revenue (Net MRR) growth. This is the primary measure of success in this role, representing the culmination of your efforts across new sales, expansion, cross-sales, and retention. Own the full sales cycle, from identifying client needs and demonstrating value to negotiating and closing agreements. Confidently manage at-risk situations and cancellation requests. You'll be responsible for diagnosing the core issue, executing a save strategy, and turning challenging conversations into retained, successful clients. Act as a trusted advisor and product expert, gaining a deep understanding of your clients' business goals to proactively recommend impactful solutions. Serve as the voice of the customer internally. You will partner with Product, Marketing, and other teams to channel client feedback and help improve the overall customer experience. Maintain a clear and accurate forecast by meticulously managing your pipeline and all client activities in our CRM (Hubspot). Qualifications 2+ years of experience in a closing role (e.g., Account Executive, Account Manager) with a demonstrated track record of exceeding quota. Proven experience in client retention and de-escalation. You are confident handling objections and have successfully managed difficult conversations to save at-risk accounts. Excellent communication and negotiation skills. You can lead a client call with confidence, clearly articulate value, and manage discussions around pricing and contracts. A results-oriented mindset. You have a strong internal drive to hit and exceed targets and are motivated by your impact on key metrics like Net MRR. What Clutch Offers: 401(k) up to 5% Match, 100% Immediate Vesting Cigna Medical, Dental & Vision Life Insurance Short-Term and Long-Term Disability Benefits Fertility Benefits ComPsych Employee Assistance Program, Ginger Mental Health Benefits, and Talk Space On-Demand Mental Health Benefits Commuter Benefits Paid Time Off 15 vacation days, 12 holidays, 3 flexible holidays, 2 community service days, 2 mental health days While working in the office, a well-stocked pantry, fridge, and bi-weekly catered lunches Structured Learning and Development Opportunities Business Casual Work Environment We are pleased to offer a comprehensive range of benefits to our full-time employees, which includes health, life, disability, and retirement plans, as well as paid time off for mental health, community service along with vacation, sick and safe leave, and holidays. Additional benefits and incentives may also apply, which will be communicated during the hiring process. Salary at Clutch is determined based on factors such as relevant qualifications, experience, and market. For this position, the total annualized on-target earnings (OTE) range between $105,000-$115,000. The salary range for this role is $70,000 - $80,000 per year. In addition, there is a $35,000 variable incentive target. Clutch Co. is an Equal Employment Opportunity employer. We consider all qualified applicants without regard to race, traits historically associated with race (including hair texture, hair type and protective hairstyles), religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, physical or mental disability, personal appearance, genetic information, marital status, political affiliation or activity, credit information, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, or any other characteristic protected by applicable law. Clutch participates in E-Verify. Clutch Co. is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Applicants with disabilities are invited to advise Clutch Co. of any reasonable accommodations needed in the application process by contacting us at [email protected] .