Account Manager, AI Products

Company Description

CloudThinker provides cloud teams with AI agents that investigate, decide, and act across their entire stack to resolve incidents, reduce waste, fix risk, and automate daily operations under human oversight. The company focuses on intelligent excellence, combining AI-powered automation with deep expertise to deliver efficient and high-quality outcomes. Through strategic optimization, CloudThinker helps organizations transform cloud operations with data-driven insights and intelligent cost management. Its solutions support empowered innovation for DevSecOps teams, offering secure, autonomous operations while maintaining control and visibility. CloudThinker builds adaptive, scalable solutions and long-term, trusted partnerships that drive sustainable growth for customers.

Role Description

This full-time Account Manager role is based in Ho Chi Minh City, Vietnam and follows a hybrid work model, with a mix of on-site collaboration and work-from-home flexibility. The Account Manager will oversee a portfolio of customer accounts, serving as the primary point of contact to understand business needs, align CloudThinker’s AI-powered solutions, and ensure successful adoption and ongoing value. Daily activities include managing customer communications, leading review meetings, tracking performance metrics, and coordinating with technical and product teams to resolve issues and deliver enhancements. The role will involve preparing proposals, supporting renewals and expansions, and contributing to account strategies that drive customer satisfaction, retention, and growth. The Account Manager will also maintain accurate account documentation, use CRM tools for reporting, and provide feedback to internal stakeholders based on customer insights.

Qualifications

• Strong account management and customer relationship skills, including experience serving as a primary client contact and managing multiple stakeholders.
• Background in cloud, SaaS, or technology services, with the ability to understand technical concepts and translate them into clear business value.
• Excellent communication, presentation, and negotiation abilities in English; Vietnamese language skills are an advantage.
• Proficiency with CRM and productivity tools (e.g., Salesforce or similar platforms, spreadsheets, and collaboration software).
• Analytical mindset with skills in data interpretation, reporting, and performance tracking to inform account strategies and optimizations.
• Organizational and time-management skills to prioritize tasks, meet deadlines, and handle multiple accounts in a fast-paced environment.
• Collaborative working style, comfortable partnering with sales, technical, and product teams to deliver solutions and resolve issues.
• Bachelor’s degree in Business, Management, Information Technology, or a related field, or equivalent practical experience.
• Experience in a similar client-facing role within cloud operations, DevOps, or AI-driven solutions is highly desirable.
• Commitment to non-discriminatory, inclusive practices and a willingness to learn and adapt in a dynamic environment.