Account Manager - FinTech Clients (Vilnius)

🌍 About the Company

HHHub is an international recruitment firm specialising in FinTech and financial services across Europe and the UK. We support companies in finding specialist talent while helping professionals build careers in payments, banking, compliance, risk, product, and technology.

With an established client portfolio and growing international reach, our company offers direct exposure to decision-makers across the financial technology sector.

💼 About the Role

As an Account Manager, you will take ownership of relationships with existing clients and strategic partners throughout ongoing recruitment projects. This is a client success and coordination role focused on communication, delivery, retention, and problem-solving, with no cold calling or active new business acquisition. Working closely with recruiters, company partners, and business developers, you will keep projects moving and ensure every client receives timely, dependable support.

🔍 Responsibilities

• Serve as the primary point of contact for existing FinTech clients and strategic partners;

• Build trusted, long-term relationships by understanding each client’s priorities and expectations;

• Coordinate communication between clients, recruitment teams, company partners, and other stakeholders;

• Secure timely feedback and follow-ups to maintain momentum across recruitment processes;

• Monitor active projects, identify potential delays, and take ownership of resolving issues;

• Maintain regular client contact and proactively improve the quality of service provided;

• Support client retention by tracking satisfaction, addressing concerns, and strengthening cooperation;

• Coordinate invoicing, payment tracking, and professional follow-up on outstanding payments;

• Keep client records, project updates, and KPIs accurate in CRM, ATS and Excel;

• Support management with day-to-day client communication and account-related priorities.

🎓 Requirements

• At least 2 years of experience in account management, client success, customer relationship management, or a comparable client-facing role;

• Clear, professional communication skills and a strong client-first mindset;

• Excellent organisation and attention to detail, with the ability to manage several accounts and priorities;

• A proactive approach, sound judgement, and a consistent record of following tasks through to completion;

• Practical experience using Excel, CRM platforms, and standard business tools;

• Ability to work independently while coordinating effectively with internal teams;

• Fluency in Lithuanian and English is required; proficiency in Russian is a strong advantage.

• Confidence handling sensitive conversations, operational issues, and payment follow-ups professionally.

• Experience in HR services, FinTech or financial services;

• Familiarity with recruitment delivery processes and client-facing KPIs;

• Knowledge of an additional European language.

🤝 Key Competencies

• Relationship building and stakeholder management;

• Ownership, reliability, and consistent follow-through;

• Structured planning and prioritisation;

• Practical problem-solving and calm issue resolution;

• Commercial awareness without a hard-sales approach.

✨ The Employer Offers

• A hybrid work model with flexibility and autonomy, and a modern office at Rockit, Vilnius, at the heart of Lithuania’s FinTech ecosystem;

• A competitive fixed salary with a performance-based bonus linked to client satisfaction and business results;

• Direct exposure to international FinTech companies, industry leaders, and senior decision-makers;

• An established portfolio of active clients, with no cold calling or outbound acquisition required;

• Opportunities to attend FinTech conferences, industry events, and professional training programmes in Lithuania and abroad;

• Continuous professional development across account management, business development, recruitment, and FinTech;

• Clear career growth opportunities, with the potential to take on greater responsibilities and grow alongside the company’s international expansion.

If you know how to keep clients informed, projects organised, and relationships strong, this role offers the ownership and international exposure to take your next step.