Junior Business Support Specialist

Who we are and what do we do?

We are PHOENIX Business Services, an international team of 200 colleagues operating as a Shared Services Center based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission - we deliver the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe. Home | PHOENIX group

About the role:

As a Junior Business Support Specialist, you will support business applications and processes across the PHOENIX Group, focusing on procurement and purchasing systems, supplier solutions, catalogues and their integrations with SAP and other systems.

You will provide day-to-day functional support, maintain data accuracy, resolve issues and help users work effectively with the systems. You will collaborate with procurement, finance, IT and external partners to improve processes and ensure the tools meet business needs.

The heart of the role

• Business Systems Support: Handle incoming requests from country purchase organizations and operational buyers, provide functional guidance and troubleshoot issues across procurement-related systems and connected applications.
• Issue Resolution & Coordination: Investigate system and process-related problems, including purchase order basket errors and integration issues. Coordinate more complex cases with internal IT teams and external service providers.
• Master Data & User Administration: Maintain business data across different systems, including GL accounts, purchasing classifications and mappings. Support user account creation, access changes and deactivation.
• Catalogue & Supplier Support: Maintain purchasing catalogues content, process catalogue updates and product information changes, and coordinate related requests with suppliers and internal stakeholders.
• Service Quality: Follow up on requests and incidents, ensure timely resolution in line with agreed service levels (SLAs), maintain support documentation and contribute to improving daily operations.

What makes you beat

• College or university degree in Business Administration, Economics, IT or a related field.
• Basic understanding of procurement, purchasing or finance processes.
• Good analytical and problem-solving skills, with attention to detail.
• Strong written and verbal communication skills.
• Good IT affinity and willingness to learn new business applications.
• Hands-on and solution-oriented mindset, with a proactive approach to problem-solving.
• Customer-oriented approach and ability to work with colleagues across different countries and cultures.
• Ability to adapt to a fast-paced environment where processes and systems continuously evolve.
• Good command of English, both written and spoken.

Our colleagues value the most

In addition to the usual perks at SSCs, such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer:

• Hybrid work from the heart of Vilnius and your beloved home💖
• Language courses (German, English, and French)
• Free parking slots
  
• 4 trust days per year.
• Gamified monetary rewards for automation projects 🎁
• Individualized competency development plan for your future career
• Compensation for your home office 💲

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