Account Manager (Mid/Senior) SEO/GEO

PuntoUP Professional Recruitment is looking for an Account Manager on behalf of a digital marketing agency with 100+ people, specialised in SEO, GEO and content. You will own the relationship with a portfolio of clients, working alongside SEO specialists and content strategists to make sure the work moves the clients' numbers. If this sounds like the kind of work you do well, we'd like to hear from you.

Location: Bucharest, hybrid

Main Purpose of the Job: The Account Manager is the main point of trust for the clients in their portfolio: understanding their business, connecting what the client needs with what the team delivers, and turning every report into a conversation about next steps. The role reports to the Head of Client Services. No SEO expertise is required from day one, but genuine curiosity about how search works and how AI is changing it is.

Job Profile:

• Manage the day-to-day relationship with the clients in your portfolio: calls, emails, status updates and meeting notes.
• Coordinate delivery with the SEO and content teams so that deadlines, priorities and expectations stay aligned.
• Prepare and present monthly reports, translating SEO and GEO data into clear takeaways and next steps.
• Own renewals and keep track of contracts, budgets and project status in the internal CRM.
• Spot early signs of client dissatisfaction or risk and flag them before they become problems.
• Handle client requests and feedback professionally, including when the answer is "no" or "not yet".
• As you grow into the role: identify upsell opportunities for new services (GEO, PPC, video) based on the client's goals and results.
• Build a solid understanding of each client's business, industry and competition, and bring proactive ideas.
• Lead strategic client meetings (quarterly reviews, planning sessions) together with the SEO and strategy teams.
• Manage escalations calmly and with structure, turning difficult situations into stronger relationships.

Candidate Profile:

• Minimum 2 years of experience in account management, client services or project management, ideally in a digital marketing agency.
• Understanding of SEO fundamentals, or a strong willingness to learn them fast.
• Interest in GEO and AI search, and in how AI changes the way people find brands.
• Familiarity with analytics tools (GA4, GSC, Ahrefs, SimilarWeb, SEOmonitor or similar), enough to read a report and explain it with confidence.
• Ability to turn data into a clear story for a non-technical client.
• Excellent communication in Romanian and English, both written and spoken.
• Well organised, able to juggle multiple clients, deadlines and stakeholders at once.
• Calm under pressure, proactive and honest with clients, even when the news is not great.
• For senior level: a portfolio-health mindset (retention, growth and risk across all clients), confidence in senior-level client conversations and negotiating scope and budget, and a contribution to building processes and playbooks.

Benefits:

• Private healthcare package.
• Eyewear reimbursement: 400 RON per year.
• Bookster subscription.
• Access to an industry peer network and industry events.
• Work from home available.
• One extra vacation day for every year of tenure.
• A day off on your birthday.
• Internal CRM and project tools built for how the team works, plus access to the wider group's know-how (paid media, data, video and more).

All candidates who meet the above qualifications are warmly encouraged to submit their applications online. We will reach out exclusively to those who are best suited for the role within a maximum of two weeks.

For other job opportunities, visit our website at www.puntoup.com and upload your CV to our database to remain eligible for both current and future positions. All applications are handled with the utmost confidentiality.

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