ST
Account Specialist
- Hiring from
- Singapore
- Work type
- Remote
- Posted
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Company Description Star Trust Consultancy is a Singapore-based consultancy that provides HR, recruitment, and education solutions to businesses and individuals. The firm supports SMEs and growing companies with flexible HR and business services, including recruitment, HR operations, and workforce planning, especially for organizations that do not require a full in-house HR function. Its education consultancy arm helps students and working professionals explore suitable academic pathways and further education opportunities in Singapore and abroad. The company’s approach is practical and personalized, with solutions tailored to each client’s specific requirements, making it an adaptable partner for diverse client needs.
Role Description The Account Specialist is a full-time, remote role responsible for managing and nurturing client accounts across HR, recruitment, and education consultancy services. Day-to-day tasks include serving as the primary point of contact for assigned clients, responding to inquiries, and ensuring timely follow-up on service requests. The role involves analyzing client needs, preparing proposals or service plans, monitoring project progress, and coordinating with internal teams to deliver agreed outcomes. The Account Specialist will maintain accurate records of client interactions, prepare account reports, and identify opportunities for service improvements or upselling. This role also requires proactive communication to manage expectations, resolve issues, and support long-term client satisfaction and retention.
Qualifications
Role Description The Account Specialist is a full-time, remote role responsible for managing and nurturing client accounts across HR, recruitment, and education consultancy services. Day-to-day tasks include serving as the primary point of contact for assigned clients, responding to inquiries, and ensuring timely follow-up on service requests. The role involves analyzing client needs, preparing proposals or service plans, monitoring project progress, and coordinating with internal teams to deliver agreed outcomes. The Account Specialist will maintain accurate records of client interactions, prepare account reports, and identify opportunities for service improvements or upselling. This role also requires proactive communication to manage expectations, resolve issues, and support long-term client satisfaction and retention.
Qualifications
- Strong account management and customer service skills, with the ability to build and maintain long-term client relationships.
- Solid analytical skills and finance knowledge to interpret client data, support pricing discussions, and track account performance.
- Excellent communication skills, including clear written and verbal communication for client-facing correspondence and internal collaboration.
- Ability to work effectively in a remote environment, demonstrating self-management, reliability, and strong organizational skills.
- Experience in consulting, HR services, education services, or related fields is an advantage.
- Proficiency with common office software and CRM or account management tools.
- Relevant diploma or degree in business, finance, communications, or a related discipline preferred.
