Account Specialist I

• Provide outstanding support to customers and sales representatives for post-sales activities.
• Serve as a primary point of contact for customer inquiries and account-related requests.
• Build and maintain strong relationships with customer contacts and internal stakeholders.
• Manage order entry, order tracking, pricing inquiries, and delivery updates.
• Coordinate with internal teams to ensure customer requirements are met efficiently.
• Monitor customer orders and expedite requests as needed.
• Support customer forecasting activities through customer portals and business systems.
• Investigate and resolve customer complaints, service issues, and order discrepancies.
• Partner with Quality teams to support Return Material Authorization (RMA) and nonconformance processes.
• Maintain accurate customer records and account information within company systems.
• Provide timely updates regarding customer satisfaction, risks, and service concerns.
• Support continuous improvement initiatives that enhance customer experience and operational efficiency.
• Communicate customer trends, opportunities, and concerns to management.
  

You gain insight into customer needs. You create teamwork allowing others across the organization to achieve shared objectives. You effectively communicate in various settings and provide timely and helpful information to individuals across the organization.

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
• Experience in customer service, account management, sales support, or a related business function.
• Strong English communication skills (Mandatory, to be evaluated verbally).
• Experience interacting directly with customers in a professional environment.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Experience working with ERP systems such as Oracle, salesforce or SAP.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities while maintaining attention to detail.

• Experience using CRM platforms such as Salesforce.
• Experience supporting customers in an industrial, manufacturing, or technical environment.
• Knowledge of order management and customer service processes.
• Experience with forecasting, reporting, and customer data analysis.
• Strong attention to detail and follow-through.
• Ability to work independently and proactively drive issue resolution.

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.