Account Support Representative 2

Company Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Job Description

There are Two Shifts Available for this Position:

Tuesday-Friday 9:30 AM-6:00 PM PST and Saturday 7:00 AM-3:30 PM PST

Sunday-Thursday 7:00 AM-3:30 PM PST

• Serves as the primary point of contact for injured workers, pharmacies, adjusters, nurse case managers, and internal stakeholders
• Responsible for providing accurate and timely support regarding prescription claims, pharmacy networks, prior authorizations, and general PBM-related questions.
• Works to resolve customer concerns efficiently while ensuring compliance with client guidelines, regulatory requirements, and company service standards.
• Handles emails correspondence and makes outbound calls
• Updates databases with documentation related to customer interactions and steps taken to serve customer needs.
• Maintains records of customer contact and follow-up and resolves customer billing, payment and credit problems.

Qualifications

Minimum Education:

• High School Diploma or Equivalent

Required Skills and Experience:

• 1-2 years of customer service or call center experience preferred.
• Healthcare, pharmacy, PBM, workers' compensation, or insurance industry experience is a plus.
• Excellent customer service and de-escalation abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong attention to detail and accuracy when documenting customer interactions.
• Ability to research, analyze, and resolve customer inquiries independently.
• Working knowledge of Microsoft Office applications and customer service platforms.
• Excellent time management and organizational skills.
• Ability to maintain confidentiality and comply with HIPAA and company policies.
• Ability to work both independently and collaboratively within a team environment.
• Problem-solving skills and a commitment to delivering a positive customer experience.

Desired Skills and Experience:

• Bilingual Spanish preferred but not required
• Pharmacy tech license (active) preferred but not required
• Basic knowledge of pharmacy terminology, prescription claims, and prior authorization processes preferred.

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $18.27 - $21.63/hr., and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.