Accounting Administrator Collections Specialist

Quantum Lifecycle Partners LP is Canada's largest and most important integrated computer asset disposal and recycling processor. We are committed to the safe and secure reuse of electronics, the responsible recycling of electronics to divert waste from landfills, and the recovery of natural resources from obsolete electronics.

Title: Accounting Administrator Collections Specialist
Location: 220 John Street, Barrie, ON (Hybrid)
Shift time: 8:00 am to 4:30 pm
Position Status: Permanent Full-time
Existing Vacancy: Yes

Job Summary

The Accounting Administrator Collections Specialist is responsible for managing an assigned customer portfolio by ensuring timely collections, reducing overdue receivables, resolving account issues, and completing related account administration activities. This position plays a key role in supporting effective accounts receivable management by maintaining consistent customer follow-up, escalating outstanding issues as required, and collaborating with the Accounts Receivable team. The successful candidate will be highly organized, detail-oriented, and confident in communicating with customers.

Key Responsibilities

• Manage an assigned customer portfolio and collection activities through resolution.
• Review customer aging reports and prioritize collection follow-up based on balance, aging, payment history, risk, and payment commitments.
• Contact customers by phone and email to secure payment commitments, document follow-up dates, and pursue outstanding balances through receipt of payment.
• Identify broken payment commitments and high-risk or significantly overdue accounts; escalate in accordance with established procedures.
• Maintain accurate records of customer communications, disputes, promises to pay, and required follow-up actions.
• Reconcile customer accounts and resolve discrepancies related to invoices, unapplied payments, credits, deductions, and other account issues.
• Provide customer statements, invoice copies, and supporting documentation to facilitate payment.
• Coordinate with internal teams to resolve customer disputes in a timely manner.
• Maintain professional customer relationships and provide updates on significant collection issues.
• Identify process improvement opportunities to enhance collection processes and internal controls.

 Qualifications

• College diploma or degree in Accounting, Finance, Business Administration, or a related field.
• Minimum 2 years of B2B or Accounts Receivable collections experience.

 Job Knowledge and Skills 

• Strong proficiency with Microsoft Excel, including filtering, sorting, XLOOKUP/VLOOKUP, PivotTables, reconciliations, and basic data analysis.
• Strong B2B collection, negotiation, and customer communication skills, with the ability to communicate professionally and confidently with customers.
• Experience reviewing aging reports, statements, invoices, credit memos, payments, and remittance information.
• Experience independently managing and prioritizing a customer portfolio using aged receivables.
• Experience with account reconciliations, dispute resolution, and payment follow-up.
• Strong reconciliation, analytical, and problem-solving skills; attention to detail; and organization.
• Ability to manage and prioritize a large customer portfolio, assess risk, escalate issues appropriately, and manage competing priorities.
• Ability to work independently and collaboratively with internal teams, with a results-oriented focus on reducing aged receivables and improving cash collections.
• Experience with ERP or accounting systems; Microsoft Dynamics 365 Business Central is an asset.
• High-volume collections experience is an asset.