Accounts Payable Administrator

Accounts Payable Administrator

Contract type: Permanent

Location: Hatfield (Hybrid working - 3 days in the office)

Working hours per week: 40 hours

Level: Entry level

Reports to: Payables Manager

Application Closing Date: 29/10/2026

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we've recently launched our AI Academy, providing a tailored AI learning journey for every colleague.

We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About the team and the role

Joining the Accounts Payable (AP) team at Ocado Retail puts you right at the heart of the UK’s leading online-only grocery retailer.

Our team is the financial heartbeat that keeps our extensive supplier network thriving, ensuring thousands of products reach millions of customers smoothly every day.

We pride ourselves on a culture that blends operational excellence with continuous innovation. Here, you aren't just processing invoices; you are an essential business partner working alongside trading, logistics, and finance teams. If you thrive in a fast-paced, retail environment where your work directly impacts company profitability and supplier relationships, this is where you want to be.

What you’ll do

• Accurate and timely processing of invoices - specifically, inputting, coding, PO matching invoices;

• Investigate and resolve pricing and quantity discrepancies on invoices using internal systems;

• Working towards individual and team targets for invoice targets

• Manage queries from internal and external parties to facilitate the accuracy of Accounts Payable by telephone and email;

• Communicating with departments across the business;

• Identify and escalate any known issues and conflicts to the Team Leader;

• Adherence to contractual obligations, in particular legal and regulatory requirements.

Who you are

• Proven ability to meet deadlines in a customer-focused environment;

• Evidence of strong ability to work independently as well as part of a team;

• Previous experience of Microsoft Office software, particularly Outlook and Excel;

• Proven strong verbal and written communication skills.

• Proven strong interpersonal skills.

Desirable Skills and Experience

• Previous experience working in Accounts Payable

• Knowledge of basic accounting techniques and principles

• Proven experience resolving discrepancies on invoices

• Knowledge of ORACLE accounting package;

• Educated to GCSE level or equivalent (to include English and Maths grade C);

• Worked in a commercial high-volume department.

What's in it for you

By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You'll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.

Everyone’s welcome

We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.