Accounts Receivable Officer

Who are we? Campos Coffee is part of the JDE Peet's - now part of Keurig Dr Pepper – is the world's leading pure-play coffee company, with a presence in more than 100 markets. Guided by our 'Reignite the Amazing' strategy, we are focused on brand-led growth across three big bets: Peet's, L'OR, and our 10 strategically selected local icons led by Jacobs. In 2025, JDE Peet's generated total sales of EUR 9.9 billion and employed a global workforce of more than 21,000 employees. Discover more about our journey to deliver a coffee for every cup and a brand for every heart at www.jdepeets.com . About the Role We're looking for a proactive and detail-oriented Accounts Receivable Officer to join our Finance team. In this role, you'll be responsible for ensuring customer payments are received, allocated accurately, and collected on time, while building strong relationships with both internal stakeholders and customers. If you're an experienced AR professional who enjoys problem-solving, has a knack for debt collection, and thrives in a fast-paced FMCG environment, we'd love to hear from you. As our Accounts Receivable Officer, you'll play a critical role in maintaining healthy cash flow across the business. You'll manage payment allocations, credit control activities, customer account enquiries, and support month-end reporting processes. Key Objectives Ensure customer payments are allocated accurately and efficiently. Minimise overdue debt and improve collection outcomes. Provide excellent service to customers and internal stakeholders. Support financial reporting and compliance activities. What You'll Be Doing Payment Allocation & Processing Allocate EFT, credit card and Webstore payments within Sage. Process and allocate manual credit card transactions. Contact customers to obtain payment authorisations where required. Follow up declined credit card payments. Investigate and resolve short payments, disputes and invoicing issues. Process customer refunds accurately and promptly. Reconcile incoming payments across multiple entities. Credit Control & Collections Manage CreditorWatch enquiries for new and existing customers. Proactively manage outstanding debt across the business. Contact overdue accounts via phone and email to secure payment. Negotiate payment arrangements and seek approval for payment plans where required. Develop effective debt collection strategies and contribute to bad debt assessments. Liaise directly with collection agencies and legal representatives as required. Accounts Receivable Management Monitor and respond to customer and internal account enquiries. Serve as the first point of contact for AR-related issues. Build strong relationships with internal teams, including Sales and Operations. Facilitate regular debt review discussions with key stakeholders. Promote finance policies, processes and expectations across the business. Reporting & Finance Support Assist with month-end and mid-month AR reporting. Complete monthly rebate calculations. Support internal and external audit requirements. Assist the Financial Accountant and Head of Finance on ad hoc projects and initiatives. What You'll Bring Skills & Experience Previous experience in an Accounts Receivable or Credit Control role . FMCG industry experience highly regarded. Sound understanding of accounts receivable processes and accounting principles. Strong debt collection and negotiation skills. Excellent written and verbal communication skills. High level of accuracy and attention to detail. Strong numeracy and data entry capabilities. Ability to work autonomously and manage competing priorities. Proficiency in Microsoft Excel, including: Sort and Filter VLOOKUP Pivot Tables Systems Experience Experience with the following systems will be highly regarded: Sage Salesforce CreditorWatch The Person We're Looking For You'll be someone who: Communicates confidently with a broad range of stakeholders. Builds positive customer relationships. Approaches challenges with patience, empathy and professionalism. Takes ownership and follows through on commitments. Is organised, resilient and solutions-focused. Enjoys working as part of a collaborative team. Why Join Us? Work for a well-known and respected Australian coffee business. Friendly, supportive and collaborative team environment. Opportunity to make a genuine impact on business performance. Ongoing learning and development opportunities. Be part of a business passionate about quality, people and service. Your application at JDE Peet's If you are interested in this career opportunity at JDE Peet's, apply and join us. After receiving your application we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE Peet's would be an online assessment, followed by interviews. A pre-employment check can be part of the recruitment process. Our DE&I Statement At JDE Peet’s we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law. Throughout the entire employee lifecycle, we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process. Our efforts on this agenda have earned us the prestigious Catalyst Award, as well as the Fair Pay Leader Certification in 2025 thanks to an unexplained gender pay gap of 0.52%. #unleashyourpossibility #acupofamazing JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs.