Accounts Receivable Officer (Fixed- Term)

Accounts Receivable Officer (Fixed- Term) PRIMARY FUNCTION Role Purpose To manage credit, claims, and collections for major accounts, ensuing accurate processing, timely payments and effective resolutions Key Accountabilities Credit and Claims Management – process credit notes related to; • Damaged stock, Short supply, Duplicated orders, Rejected delivery, Returned delivery, Expired stock - major account, Promo discount, Faulty product Promotional Claims Administration • Oversee promotional discount claims through TPM (Salesforce) • Reconcile customer accounts and upload claims to TPM • Follow up with KAMs for uploaded claims approval • Process and offset credit once approved by the Sales Accounts Team Uncollectable Debts – support the management of bad depts resulting from customer liquidation or administration • Credit Control – Major Accounts • Allocate incoming payments • Manage and investigate customer claims via customer service • Reconcile customer accounts • Act as the primary liaison for customer queries and issue resolution • Follow up unpaid invoices via portals for grocery accounts • Follow up overdue accounts Cash Collections – monitor and ensure timely collection of all outstanding customer debts Key Relationships Internal • Sales Accounts • Customer Service • Finance • Supply Chain • IT External • Customers • Insurer Key Skills and Competencies • Accounts Receivable Management – understanding of invoicing, credit notes and payment allocation • Claims Processing – experience in managing and resolving credit claims • Reconciliation – accuracy in reconciling customer accounts and resolving discrepancies • Negotiation – confident in negotiating payment arrangement or claim resolutions • ERP/ CRM Systems experience • Intermediate to advanced excel skills Role type Finance Role Accounts Receivable Officer / Specialist Locations Robinsons Cyberscape Gamma, Ortigas Center, Pasig City Remote status Hybrid Work Schedule 7:00 AM- 4:00 PM MNL / 9:00 AM-6:00 PM AEST Shifting Schedule? No Shifts with Daylight Savings? Yes About Satellite Office Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of. At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces. Why You'll Love Working Here: 🌟 You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. 🚀 You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. 🎉 You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. 🏢 You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. 💼 You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact. Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of. Applicant tracking system by Teamtailor