Administration Associate

Administration Associate

Salary: £25,200 per annum, plus company benefits

Location: Leeds, LS10 1AB

Contract: Permanent, Full Time

Shifts: 37.5 hours per week, Monday to Friday 9am until 5:30pm

Break: 1 hour unpaid break

Work model: Fully onsite during probation (3 months), transitioning to hybrid work

Williams Lea seeks a Administration Associate to join our team!

Williams Lea is a global provider of technology-enabled business and marketing services, bringing together talented people, deep industry expertise and emerging technology to help some of the world's leading organisations work smarter and transform the way they operate.

Our people are at the heart of what we do. Working alongside innovative technology, including AI, our teams deliver critical services for clients around the world. Built on a strong heritage and long-standing client relationships. We are committed to creating an inclusive workplace where everyone has the opportunity to grow, contribute new ideas and make a meaningful impact. Williams Lea is an RRD company, serving clients in 20 countries across four continents with 15,000 employees worldwide.

Purpose of the Role

The Administration Associate provides comprehensive administrative support to our global private equity firm. This may include tasks such as document management, data entry, content management, and communications.

Key Responsibilities

• Utilize appropriate tracking systems and software to manage all administrative support tasks effectively
• Assess job requests thoroughly to ensure tasks are completed accurately throughout their lifecycle
• Provide administrative support in areas such as offering customer service, editing documents for communications, memos, and presentations, entering data (e.g., expenses, time, other), managing content/assets, conducting research, and supporting high-volume mail distribution
• Follow established procedures, standards, and formats to ensure all administrative requests are fulfilled to client satisfaction
• Communicate with team members, supervisors, or clients regarding any concerns related to job tasks or deadlines
• Meet contracted service delivery agreements for clients
• Troubleshoot basic software or hardware issues as needed
• Foster a proactive environment focused on continuous service improvement and building strong client relationships
• Perform quality assurance reviews on the work of others, as requested
• Adhere to company policies, as well as client-specific policies
• Use equipment and supplies in a cost-effective manner

Qualifications

• High school diploma or equivalent
• A minimum of 1 year of administrative support experience, ideally in a legal, banking, or large corporate environment
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with strong keyboarding and typing skills
• Proficient in Concur Expense (desirable)

Personal Attributes

• Strong attention to detail with the ability to manage multiple projects simultaneously
• Excellent organizational skills and the ability to meet deadlines
• Ability to handle sensitive and/or confidential documents and information with discretion
• Sound judgment to make decisions that align with business needs and policies
• Strong problem-solving skills, with the understanding of when to escalate issues to a supervisory level
• Ability to maintain professionalism and composure throughout
• Capacity to work both independently and collaboratively within a team
• Adaptability to a fast-paced work environment
• Effective verbal and written communication skills, maintaining professionalism at all times
• Proficiency in using equipment, technology, software, and hardware required to perform job functions
• Self-motivated with a positive attitude
• Demonstrated customer service skills to establish, maintain, and enhance client relationships

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

View our Privacy Notice https://www.williamslea.com/privacy-statement

About Us

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.