Administrative Coordinator - Merchant Accounts

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We currently have an indefinite contract as a Administrative Coordinator - Merchant Accounts with our international ,web development client. Role: Administrative Coordinator - Merchant Accounts Type: Contract Duration: multi-year , re-extendable contract Rate: $10 EURO/hour ( 1600 Euro/month) Location: Remote, Czechia client group Hours: Mon, Wed, Fri: 10am-6pm CET /4am-12pm EST Tue, Thu: 8am-4pm CET / 2am-10am EST Job Title: Administrative Coordinator - Merchant Accounts Position Overview : We are seeking a detail-oriented and proactive Administrative Coordinator to join our Merchant Accounts team. The ideal candidate will play a key role in supporting our merchant services operations by providing confidential and executive level administrative assistance to both the Senior Executive and to Clients/Merchants. Responsibilities: 1. Merchant Account Management: Prepare, coordinate, acquire and manage online merchant accounts. Gather necessary documentation and ensure compliance with KYC and other regulatory requirements. Process merchant applications, updates, accurately and in a timely manner. 2. Documentation and Recordkeeping: Maintain organized and up-to-date records of merchant account information, documentation, and correspondence. Prepare and distribute reports, statements, and other documents related to merchant accounts as needed. Ensure confidentiality and security of sensitive merchant data and information. 3. Communication and Coordination: Serve as a primary point of contact for merchant inquiries, providing exceptional customer service and support. Liaising with merchant account clients and other external parties. Coordinate communication between internal departments (e.g. accounting, billing stats, customer support etc.) and merchants to facilitate smooth account management and resolution of issues. Working time adapted to client time zone: remotely on Mon,Wed,Fri: 10am-6pm CET /4am-12pm EST Tue, Thu: 8am-4pm CET / 2am-10am EST 4. Administrative Support: Provide general administrative support to the Merchant Accounts team. Perform additional administrative tasks and special projects as assigned by management. Qualifications: 3+ years previous administrative experience. Strong attention to detail, aptitude with numbers, decision making and problem-solving skills. Excellent communication skills, both verbal and written, with a strong customer service orientation. Ability to multitask, prioritize tasks effectively, and work efficiently in a fast-paced environment. Strong administrative skillset (e.g. filling out detailed applications). Ability to consistently produce high quality work within deadlines. Highly organized and detailed oriented. Accustomed to a fast-paced environment and constantly shifting priorities. Proactive, efficient and able to maintain a high degree of confidentiality at all times. Proven ability to work in a team environment and provide excellent customer service to internal and external customers. Knowledge of computer software: Microsoft 360 (Word & Excel) and Jira. Fluent English verbal and written communication skills are a must.