Administrative Manager

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

The Administrative Manager will work closely with Speech-Language Pathology, Audiology, and Smilow Cancer Hospital to oversee the day-to-day operations of associated clinics and services. This role will provide operational leadership and oversight of the staff supporting these areas, ensuring effective coordination, workflow, access, and delivery of services across the respective clinical programs. Provides direction and coordination in developing, applying, and maintaining procedures, policies, and practices for the effective administration of programs, functions, or projects. This role involves supervising staff, managing daily operations, supporting clinical units, and coordinating various projects to ensure operational efficiency and resource utilization. The Administrative Manager is responsible for analyzing and improving scheduling processes, staff management, and fostering professional development within the team.

Required Skills and Abilities

1. Proven experience in a supervisory or lead role with knowledge of administrative processes, clinical workflows, and scheduling. Strong leadership capabilities to work in a fast-paced environment.

2. Excellent oral and written communication skills, with the ability to adapt communication styles to address the needs of individuals at all levels and maintain confidentiality.

3. Strong organizational, planning, decision-making, and problem-solving skills. Proficiency in Epic and Microsoft Office applications (Outlook, Word, Excel, PowerPoint).

4. Well-developed interpersonal skills to form strong working relationships with faculty, staff, leadership, and other stakeholders, inspiring high performance and commitment.

5. Ability to run reports, analyze, and synthesize data for presentation to leadership, ensuring informed decision-making and operational improvements.

Preferred Skills and Abilities

1. Master's Degree or equivalent with extensive experience in healthcare administration.

2. Experience with specific tools such as QGenda for scheduling and EPIC for electronic medical records.

3. Prior experience within clinical or academic environments, particularly in managing medical fellowships or training programs.

4. Knowledge of institutional policies, local contracts, and systems like Workday and SciQuest.

5. Background in pediatric medical fellowships or ophthalmology, with a strong understanding of training program requirements.

Principal Responsibilities

1. Develops and oversees execution of operational goals, objectives, practice and procedures. Contributes to the development of policies 2. Supervises day-to-day activities of support staff. Responsible for staff performance management and evaluation and for workforce planning 3. Evaluates work requests to determine if they are appropriate to unit; ensures that work flow is organized and unit is staffed for quality efficient completion. 4. Assess available options and identify and implement solutions to financial, administrative and technical issues; ensure consistent application of solutions within the policies and practices of the University and the unit. . 5. Participates in long and short-range planning for work unit needs. 6. Develops, implements, and manages a training metrics system to track unit performance. 7. Develops and maintains budgets. 8. Interacts with University personnel to define work assignments and requirements and to plan and coordinate projects. 9. Interacts with external sources to manage work necessary to fulfill projects, keep abreast of new products and technologies, or arrange for subcontractors. 10. May perform other duties as assigned.

Required Education and Experience

Minimum requirement of Bachelor’s Degree in related field and two years of related experience or an equivalent combination of education and experience.

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Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.

Why Choose Yale?

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community—eligible for opportunities through the New Haven Hiring Initiative—or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcomed. Discover your opportunities at Yale.