Administrative Specialist

Company

Founded in 1982, SMS Datacenter is a growing IT Managed Service Provider for Colocation, Cloud, Networking, Security, Service Desk, IT Consulting, and other Managed Services. We are a team of engineers and techs who tackle new projects, challenges, and issues every day, designing and supporting users’ infrastructure so they can focus on their businesses. If you enjoy busy days of getting things done and keeping the organization moving forward, you might become a great member of our team!

Billing & Administration Specialist

We are looking for a fully remote Billing & Administrative Specialist who has a sharp and steady eye for detail and excels in getting things done properly and on time. If you’re someone who gets the task done right and moves on to the next one, you’re able to use good judgment in uncertain situations, you don't hesitate to communicate whenever needed, and you’re self-motivated to learn and support the people and environment around you, then read on!

Important Notes (read and apply if the following applies to you!):

• This is a long-term, fully remote, full-time contract position which supports UTC–8 business hours. Candidates must have the equipment, connectivity, environment, work ethic, availability, and responsiveness required to work remotely.
• Bilingual English verbal and written communication are required, C1/C2 or Native level, as you will be working with English customers and coworkers. You must apply with an English resume/CV to be considered for this role.

Responsibilities:

• Audit work orders and tickets, ensuring that team members properly enter their time and details of their work with correctly selected fields, communicating with them whenever needed
• Reconcile tickets and tasks for projects and other billing needs
• Interpret contracts to understand customers’ services and scopes of work, and apply appropriate billing rates for work
• Assist with data entry and report creation
• Send contracts, statements, bills, and other documents for signing
• Generate monthly reports for accounting
• Support procurement and billing
• Input sales leads into CRM
• Send out recognitions for celebratory events including awards, birthdays, and holidays
• Support special projects, and take on other tasks and responsibilities as needed

Requirements:

• Experience with billing, operations, administration, or a related business area
• Strong proficiency with recent versions of Microsoft 365, particularly with Excel, Outlook, and Word
• Excellent verbal and written English skills, C1/C2 or bilingual
• The ability to work remotely and on a UTC–8 (PST) schedule

What You Should Have:

• Excellent interpersonal and follow-up skills, willing to call team members to get answers to missing or incorrect information
• Proactivity, completing tasks quickly and asking for more
• Positive attitude, with the desire to actively contribute and work alongside team members to get the job done properly
• Be highly detail-oriented, ensuring organization and quality control
• The ability to multitask, handle changing priorities, deal with ambiguity, and use good judgment and common sense
• The ability to pick things up and learn quickly

Experience Preferred With:

• CRM or PSA ticketing systems
• QuickBooks or a similar application
• MSPs or IT providers

Compensation and Benefits:

The starting salary for this position is expected to range between $725 – $1,150 per month. Selected candidates' job grade and total compensation will be determined by the evaluation of factors including relevant skills, knowledge, and experience, English mastery, and geographic location. Candidates who show exceptional relevant skills and experience may be considered for higher-level positions.

At SMS Datacenter, excellent and hardworking contractors have regular opportunities for evaluations, raises, and promotions to higher levels.

Contractors who complete the first 90 days of employment will be eligible for Paid Time Off of up to 10 vacation/personal days, 5 sick days, birthdays off, and 8 US holidays each year.