Administrator

Administrator

Location: Home-Based (supporting West Midlands and Wales)

Salary: Up to £25,000 per annum plus excellent benefits

Schedule: Full-time, Monday to Friday

Ready to impact a better future?

As an Administrator in our Confident Futures team, you'll provide vital administrative support to colleagues across the West Midlands and Wales region, helping to ensure the smooth running of services that support participants on their journey towards employment, skills development and greater independence.

This is a fully home-based role, where you'll play a key part in coordinating diaries, meetings, communications and administrative processes for a geographically dispersed team. Your organisation, attention to detail and ability to manage multiple priorities will help ensure colleagues can focus on delivering outstanding support and positive outcomes for participants.

Every interaction and every task you complete contributes to a positive impact on communities. Through effective coordination, excellent customer service and strong administrative support, you'll help create impactful solutions that improve lives and support people to achieve their goals.

What you'll do as an Administrator

• Coordinate meetings, team events, appointments and activities across multiple locations throughout the West Midlands and Wales region.

• Provide high-quality administrative support, ensuring accurate record keeping and timely completion of all administrative tasks.

• Manage diaries, meeting schedules and communications for operational teams and stakeholders.

• Prepare documentation, reports, meeting materials and correspondence as required.

• Support colleagues with Microsoft Teams meetings and online collaboration, including confidently presenting information when required.

• Monitor deadlines, track actions and ensure follow-up activities are completed within agreed timescales.

• Maintain electronic records and systems, ensuring information is accurate, up to date and handled confidentially.

• Build positive working relationships with colleagues and stakeholders, providing a professional and responsive service.

• Support the planning and coordination of meetings and activities across a large geographical area.

• Identify opportunities to improve administrative processes and ways of working.

Does this sound like you?

• Experience in a PA, Administration or similar support role.

• Highly organised with excellent time management skills and the ability to coordinate multiple priorities effectively.

• Strong attention to detail with the ability to produce accurate work whilst working to deadlines.

• Confident managing a varied workload and adapting to changing priorities.

• Good understanding of the geography across the West Midlands and Wales region, with an appreciation of the challenges of supporting teams across multiple locations.

• Excellent written and verbal communication skills with a professional and approachable manner.

• Strong interpersonal skills and the ability to build positive working relationships with colleagues and stakeholders.

• Confident using Microsoft Office applications, including Outlook, Word, Excel and Teams.

• Comfortable working independently in a remote environment and managing your own workload effectively.

• Confident presenting and communicating through Microsoft Teams.

• A positive attitude, strong customer focus and a proactive approach to problem solving.

What we offer

• 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)

• Up to 6% contributory pension scheme

• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.

• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service.

• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.

• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.

• Our employee networks support connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities and people from all cultural backgrounds.

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Let's impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.

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