Administrator, Account Services Operations

Questrade is on a mission to help Canadians to become much more financially successful and secure.

For nearly 30 years, Questrade Financial Group has been delivering on that mission through investing, banking, mortgages, and real estate. Together, we tilt finance in favour of ambitious Canadians, creating new ways for them to seize the financial future they deserve.

We're looking for people who are ready to enter their career inflection point. Mission-driven, exceptional folks that never settle. The work here is hard because the responsibility is real. If that's the standard you've been looking for, keep reading.

Req #4369

The return on your career investment

• Compensation and incentives built to reward the value you bring.
• RRSP matching of up to 6%.
• Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
• $5,000 in tuition subsidies for job-related courses, every year.
• 100% parental top-up, up to 26 weeks for birthing parents and 18 weeks for non-birthing parents.
• A hybrid environment, with at least three days in the office built for working together.
• Paid vacation, personal, and sick days.
• A community care day to give back to the causes you care about.
  
  

This job posting is for an existing vacancy

We’re looking for our next Administrator, Account Services Operations

The Administrator, Account Servicing Operations will be expected to ensure the timely and accurate processing of a wide variety of investment account onboarding and servicing requests and maintain their investment accounts, including account set-up and documentation review and validation

The mandate

In This Role, You Will

The Administrator is a critical member of our Back-Office Operations team. This role is responsible for ensuring that client investment accounts flow correctly through the different stages of the account opening life cycle, ensuring proper review and processing of a wide range of documentation and deposit information. This role is also responsible for executing a range of client requests related to account administration, maintenance, and servicing. The administrator will ensure the timely, accurate, and compliant processing of documents and information, directly impacting the integrity of client records and the firm's overall service delivery

• Ensure the accurate and compliant completion of high-risk operational functions following strict internal controls. These include:
• Reviewing, validating and gathering all documentation for complex account onboardings, before submitting to Compliance for final review and approval.
• Processing a high volume of diverse client-initiated requests.
• Processing a high volume of Customer Support team requests.
• Pre-authorized deposit (PAD) agreement validations.
• Dividend reinvestment plan (DRIP) setups and updates.
• Distribution of incoming faxes to the appropriate departments.
• Validation and approval beneficiary designation requests.
• Additions and modifications to Authorized Trader designations.
• Review incoming client paperwork and forms for completeness, accuracy, and adherence to regulatory requirements (e.g., signatures, required documentation).
• Investigate client queries and respond accordingly while maintaining exceptional levels of client service.
• Complete daily processing within departmental standards, and according to service level agreements, regulatory requirements and Questrade policies.
• Collaborate with other Questrade departments as required, namely Front Office teams, to resolve complex client service issues and discrepancies.
• Assist in creating and maintaining team policies and procedures.
• Input and verify data in core brokerage systems and industry platforms.
• Maintain organized electronic documentation and audit trails for all processed requests.
• Adhere strictly to anti-money laundering (AML), Know Your Customer (KYC), and other regulatory procedures during account maintenance and servicing activities.
• Remain current on all internal policies and industry regulations pertaining to account administration and client data privacy.
• Other duties as assigned
  

You’re ready for this mandate if you have the following qualifications

• College or University graduate or equivalent (preferably in administration and/or finance area).
• 2+ years of relevant work experience in an administrative, accounting, or operations role, preferably within a regulated industry (e.g., financial services, insurance, healthcare).
• Basic understanding of financial services compliance standards (e.g., KYC, AML).
• A strong understanding of the investment industry is an asset.
• Excellent analytical and problem-solving skills, with an extraordinary attention to detail.
• Strong critical thinking and ability to decompose complex concepts into simple and compelling messages.
• Curious and engaged, who takes ownership of their own learning journey by asking questions and seeking out new information.
• Strong communication skills and the ability to collaborate effectively.
• Proven experience with G-Suite or Microsoft Office, especially Excel/Google Sheets.
• Positive attitude and strong client orientation.
• Excellent time management and organizational skills.
• Able to multitask, and prioritize and re-prioritize workload as needed.
• Ability to work independently in a fast paced environment.
• Completion of Financial and/or investment certifications is highly valuable.
• Experience using complex financial software such as Broadridge BPS is an asset.
  
  

Enter your career inflection point. Apply now.

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Technology and AI

We mix human ingenuity with advanced technology. For ambitious builders like you, we provide the latest technology to enable your creativity. You'll have everything you need to build the best outcomes and products for our clients.

Diversity and Inclusion

At Questrade Financial Group of Companies, we’re committed to fostering a diverse, inclusive, and accessible work environment where individuals are treated with dignity and respect. Our global team reflects the diversity of the communities we serve and operate in.

Accessibility statement

Candidates selected for an interview are contacted directly. If you require accommodation during the recruitment or selection process, please let us know. We will work with you to meet your needs.

AI in hiring

Questrade Financial Group of companies Applicant Tracking System uses artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.