Administrator, Registered Plans

Questrade is on a mission to help Canadians to become much more financially successful and secure.

For nearly 30 years, Questrade Financial Group has been delivering on that mission through investing, banking, mortgages, and real estate. Together, we tilt finance in favour of ambitious Canadians, creating new ways for them to seize the financial future they deserve.

We're looking for people who are ready to enter their career inflection point. Mission-driven, exceptional folks that never settle. The work here is hard because the responsibility is real. If that's the standard you've been looking for, keep reading.

Req # 4346

The return on your career investment

• Compensation and incentives built to reward the value you bring.
• RRSP matching of up to 6%.
• Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
• $5,000 in tuition subsidies for job-related courses, every year.
• 100% parental top-up, up to 26 weeks for birthing parents and 18 weeks for non-birthing parents.
• A hybrid environment, with at least three days in the office built for working together.
• Paid vacation, personal, and sick days.
• A community care day to give back to the causes you care about.
  
  

This job posting is for an existing vacancy

We’re looking for our next Administrator, Registered Plans Could It Be You?

The Administrator, Registered Plans will be expected to administer government-sponsored savings and investment plans and ensure the timely and accurate processing of a wide variety of client requests to service and maintain their accounts. In Canada, registered accounts must adhere to rules set by the Canada Revenue Agency (CRA) in exchange for certain tax advantages to the account-holder. These function similarly to retirement and savings plans in other countries, like a 401(k) or IRA in the U.S.A (which are similar to an RRSP in Canada) or an ISA in the U.K. (which is similar to a TFSA in Canada).

The mandate

In This Role, You Will

• The Administrator is a critical member of our Back-Office Operations team. This role is responsible for ensuring the accurate and compliant setup, maintenance, and servicing of client investment accounts governed by specific Canadian tax regimes (e.g., RRSP, RRIF, RESP, TFSA, FHSA). The Administrator will ensure that all actions comply with relevant government regulations (i.e., CRA in Canada) to maintain the tax-advantaged status of client accounts. This role ensures the timely, accurate, and compliant processing of documents and transactions, directly impacting the integrity of client records and the firm's overall service delivery
  
  

You’re ready for this mandate if you have the following qualifications

• Process a high volume of diverse client-initiated requests, including: Withdrawals, Internal Fund and Position transfers, FX conversions, estates processing, and other account maintenance activities.
• Ensure the accurate and compliant execution of high-risk operational functions, such Payments, following strict internal controls.
• Review registered-plan specific account opening documents to confirm accuracy and ensure the proper set up accounts.
• Review and validate various reports to ensure that year-end client tax slips are generated correctly for these types of accounts, and that tax reporting XMLs are created accurately and in line with the required specifications.
• Review incoming client paperwork and forms for completeness, accuracy, and adherence to regulatory requirements (e.g., signatures, required documentation).
• Investigate client queries and respond accordingly while maintaining exceptional levels of client service
• Investigate and correct errors related to account setups, maintenance changes, or money movement processing.
• Assures accurate and efficient administration of client cash and account management.
• Complete daily processing within departmental standards, and according to service level agreements, regulatory requirements and Questrade policies.
• Collaborate with other Questrade departments as required, namely Front Office teams, to resolve complex client service issues and discrepancies.
• Assist in creating and maintaining team policies and procedures.
• Input and verify data in core brokerage systems and industry platforms.
• Maintain organized electronic documentation and audit trails for all processed requests.
• Adhere strictly to anti-money laundering (AML), Know Your Customer (KYC), and other regulatory procedures during account maintenance and servicing activities.
• Remain current on all internal policies and industry regulations pertaining to account administration and client data privacy.
• Perform any other duties as required and/or assigned.
• College or University graduate or equivalent (preferably in administration and/or finance area).
• 2+ years of relevant work experience in an administrative, accounting, or operations role, preferably within a regulated industry (e.g., financial services, insurance, healthcare).
• Basic understanding of financial services compliance standards (e.g., KYC, AML).
• Experience working in a bank or fintech within an operations or client servicing role is an asset.
• Understanding of government-sponsored savings and investment accounts in Canada, the U.S.A., or the U.K. is an asset.
• A strong understanding of the investment industry is an asset.
• Excellent analytical and problem-solving skills, with an extraordinary attention to detail.
• Strong critical thinking and ability to decompose complex concepts into simple and compelling messages.
• Curious and engaged, who takes ownership of their own learning journey by asking questions and seeking out new information.
• Strong communication skills and the ability to collaborate effectively.
• Proven experience with G-Suite or Microsoft Office, especially Excel/Google Sheets.
• Positive attitude and strong client orientation.
• Excellent time management and organizational skills.
• Able to multitask, and prioritize and re-prioritize workload as needed.
• Ability to work independently in a fast paced environment.
• Completion of Financial and/or investment certifications is highly valuable.
• Experience using complex financial software such as Broadridge BPS is an asset
  
  

Enter your career inflection point. Apply now.

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Diversity and Inclusion

At Questrade Financial Group of Companies, we’re committed to fostering a diverse, inclusive, and accessible work environment where individuals are treated with dignity and respect. Our global team reflects the diversity of the communities we serve and operate in.

Accessibility statement

Candidates selected for an interview are contacted directly. If you require accommodation during the recruitment or selection process, please let us know. We will work with you to meet your needs.

AI in hiring

Questrade Financial Group of companies Applicant Tracking System uses artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.