Advisor IT Service Owner

Posting End Date:

Employee Type:

At Enbridge, we are committed to delivering safe, reliable energy while advancing operational excellence, innovation, and sustainable growth. As an Advisor TIS Service Owner, you will play a critical role in supporting and enhancing Oracle Customer Care and Billing (CC&B) applications and related system interfaces that enable key business operations. This position combines application development, production support, troubleshooting, and stakeholder collaboration to ensure technology solutions align with evolving business needs. Working closely with business and IT partners, you will drive system improvements, support operational excellence, and contribute to the delivery of reliable, secure, and scalable technology solutions.

If you enjoy solving complex challenges and making a meaningful impact across the organization, we encourage you to apply today. #JoinOurTeamCorp

What You Will Do:

• Translate business requirements into functional and technical solutions that support operational and customer service objectives.
• Design, develop, configure, test, maintain, and enhance Oracle CC&B applications, interfaces, and system integrations.
• Provide technical expertise and production support, including troubleshooting complex issues, conducting root-cause analysis, and driving timely resolution.
• Collaborate with business stakeholders, project teams, and technical partners to prioritize, deliver, and implement application enhancements and releases.
• Support testing activities including functional, integration, regression, and user acceptance testing to ensure solution quality and reliability.
• Monitor application performance, identify risks and dependencies, and recommend continuous improvement opportunities to optimize business processes.
• Develop and maintain technical, operational, and support documentation while serving as a subject matter expert for assigned applications and services.

Who You Are:

• Related university degree or technical diploma in Information Systems, Computer Science, or a related discipline, with 4+ years of IT, systems analysis, application support, or software development experience.
• Experience supporting enterprise applications, including Java development, SQL scripting, XML technologies, and web-based applications such as Java Server Pages (JSP).
• Knowledge of Oracle Utilities Application Framework (OUAF) and Oracle Customer Care and Billing (CC&B) is preferred.
• Strong understanding of software development lifecycle (SDLC), application delivery, change management, release management, and production support processes.
• Experience working with Linux and Windows Server environments, development tools such as Eclipse, and enterprise system integrations.
• Proven analytical, troubleshooting, and problem-solving skills with the ability to communicate technical concepts effectively to both technical and non-technical audiences.
• Demonstrated ability to work independently, manage competing priorities, collaborate with onshore and offshore teams, and participate in an on-call support rotation.

Preferred:

• Experience with Oracle OUAF/CC&B
• Proficiency in Change Management and Release Management processes

Working Conditions:

• Typical office environment.
• Participation in after-hours support, on-call rotations, standby coverage, and occasional overtime may be required.
• Limited travel within Canada and the United States may be required to support project, operational, or business needs.

Physical Requirements include but are not limited to:

Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Base Salary:

• Ranges from $85,000.00 – $110,000.00 USD for US locations based upon candidate’s experience, skills, and internal equity.
• Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

Note* This position is not eligible for employment-based sponsorship now or in the future. Applicants must be legally authorized to work in the country where the position is located without requiring sponsorship from Enbridge now or in the future.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.
• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

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About Us

Life Takes Energy

When the energy you invest in life meets the energy we fuel it with, beautiful things happen.

That’s because our energy fuels yours in hundreds of meaningful ways – and in ways you might never have imagined. We don’t cook your holiday dinners. Or drive the kids to skating practice. But we do help provide the energy that makes all these things possible. Enbridge brings you more than just energy. The products we deliver are part of everyone’s quality of life. Ours is the energy that makes a house a home. The energy that moves our economy. The energy that makes life more convenient and more connected. We understand that your life takes energy. And we are proud to bring it to you.

Learn more: https://www.enbridge.com/about-us