After-Hours Legal Intake Specialist (Personal Injury)

Description

West Coast Trial Lawyers is a leading personal injury law firm with over $2 billion recovered for clients. Known for our results-driven approach and commitment to exceptional client advocacy, we represent individuals in complex personal injury matters nationwide.

Position Overview

We are seeking a motivated and client-focused After-Hours Legal Intake Specialist to support our growing Personal Injury practice. This individual will serve as a primary point of contact for prospective clients during evening and weekend hours, ensuring timely responses, accurate case evaluations, and an exceptional client experience.

The ideal candidate is an effective communicator who thrives in a fast-paced environment, demonstrates sound judgment, and can confidently manage high-volume inquiries with professionalism and empathy.

This is a remote-eligible position for candidates residing in approved U.S. states only. International applicants will not be considered.

Key Responsibilities

• Manage inbound calls, online inquiries, and follow-up communications from prospective personal injury clients
• Conduct initial intake screenings, gather relevant accident and injury details, and assess potential case eligibility based on firm guidelines
• Build rapport with prospective clients while delivering a professional, compassionate, and solutions-oriented experience
• Accurately document client information, case details, and supporting records within the firm's intake and case management systems
• Identify urgent or high-priority matters and coordinate appropriate escalations with attorneys and management
• Maintain consistent follow-up with prospective clients to support lead conversion and client retention
• Meet established performance standards for responsiveness, intake quality, accuracy, and productivity

Requirements

• Prior personal injury legal intake experience required, with a strong understanding of personal injury claims and intake procedures.
• Experience conducting initial case screenings, evaluating potential claims, and converting qualified leads into retained clients.
• Excellent verbal and written communication skills, with strong active listening and interpersonal abilities.
• Strong organizational skills, attention to detail, and proficiency with legal intake or case management systems.
• Ability to manage high-volume inquiries efficiently while maintaining accuracy and professionalism.
• Self-motivated, dependable, and capable of working independently in a remote environment.
• Must be available to work evenings and both Saturday and Sunday.

Work Schedule

Full-Time | 40 Hours Per Week | Weekend Availability Required

• Weekdays: 4:00 PM - 12:30 AM
• Saturday & Sunday: 8:00 AM - 4:30 PM
• Weekly Schedule: Three weekdays plus both weekend days
• Days Off: Two designated weekdays
• Meal Period: 30-minute unpaid break per shift

All hours are based on Pacific Time (PT). Holiday availability may be required based on operational needs.

Compensation: $28.00-$30.00 per hour

West Coast Trial Lawyers offers a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) with employer contributions, paid time off, sick leave, along with firm-sponsored team lunches.