Aftersales Manager (Warranty and Technical)

Aftersales Manager (Warranty and Technical) Help build Geely Auto Ireland from the ground up: Strengthen technical support, warranty operations and customer care while helping retailers deliver exceptional aftersales service. At Geely, our story began in 1986 with a simple but powerful idea, an idea that has driven us to become one of the world’s most forward-thinking automotive groups. For nearly three decades, we’ve been redefining mobility through our iconic global brands, including Geely Auto, Volvo Cars, Polestar, Lotus, Zeekr, Lynk & Co, the London Electric Vehicle Company, Farizon, and more. Following the successful establishment of Geely Auto UK, we are now creating a dedicated National Sales Company in Ireland as part of Geely's continued European expansion. We're looking for ambitious automotive professionals who want the rare opportunity to build a new national business from the ground up, backed by one of the world's leading automotive technology groups. Few careers offer the opportunity to build a national automotive business, shape a brand and influence its future from day one. This is one of them. Exciting products are just the beginning. You'll play a key part in the business that brings them to Ireland. Main Responsibilities Technical Support & Retailer Assistance Support retailer aftersales teams with technical guidance, operational support and issue resolution activities. Coordinate escalation and resolution of complex technical cases in collaboration with regional and international technical support functions. Support retailers in identifying and implementing corrective actions relating to technical and operational issues. Assist with communication and rollout of technical bulletins, operational guidance and service information. Support retailer readiness activities relating to new product launches, technical updates and service campaigns. Monitor recurring technical issues and support root cause investigation and corrective action implementation activities. Warranty Operations & Claims Management Support management of warranty claim processes, operational standards and retailer warranty performance activities. Review and monitor warranty submissions, claim quality and operational compliance across the retailer network. Assist retailers with warranty process guidance, documentation standards and operational enquiries. Monitor warranty trends, recurring technical issues and claim patterns to support operational improvement activities. Support implementation of warranty policies, procedures and operational controls aligned with company standards. Support investigation, escalation and resolution of complex warranty and customer support cases where required. Customer Escalation & Aftersales Experience Support Support management of customer escalations and retailer aftersales issues requiring operational intervention. Coordinate timely investigation and resolution of customer concerns in collaboration with retailers and internal stakeholders. Support implementation of corrective action plans and operational improvement initiatives arising from customer feedback and escalation activity. Monitor customer satisfaction trends, retailer performance and recurring operational concerns to identify opportunities for continuous improvement. Assist with development and implementation of aftersales customer experience standards and operational best practices. Support retailers in delivering high levels of customer care, communication and issue resolution effectiveness. Aftersales Quality & Operational Performance Support monitoring and improvement of aftersales quality standards across the Ireland retailer network. Identify opportunities to improve operational efficiency, customer satisfaction and retailer aftersales capability. Assist with retailer operational audits, technical reviews and aftersales performance evaluations. Conduct operational analysis relating to technical concerns, customer dissatisfaction and warranty trends to identify root causes and improvement opportunities. Support implementation and follow-up of corrective actions, retailer action plans and operational improvement measures. Coordinate with regional and international stakeholders to support continuous improvement activities and operational alignment. Training Coordination & Capability Development Support retailer technical capability development and aftersales operational training activities. Coordinate training requirements, retailer development plans and operational readiness initiatives. Assist with rollout and communication of technical training programmes, service standards and operational best practices. Work collaboratively with UK and regional aftersales support functions to ensure retailer teams remain aligned with evolving product and operational requirements. Support knowledge sharing and technical communication activities across the Ireland retailer network. Education and Training Proven experience within automotive aftersales, technical support, warranty operations, customer service or retailer service environments. Strong understanding of automotive retailer aftersales operations, technical support processes and warranty management activities. Experience working within automotive OEM, distributor or dealer group environments advantageous. Experience supporting technical issue resolution, operational escalation management or retailer support activities beneficial. Strong understanding of customer satisfaction processes, operational quality standards and aftersales performance management. Experience conducting operational analysis, root cause investigation and corrective action implementation advantageous. Experience supporting technical training, retailer capability development or operational quality initiatives beneficial. Strong analytical and operational problem-solving capability. Proficiency in Microsoft Office applications and operational systems. Full driving licence required. What we Offer Opportunity to play a key role in establishing a new automotive brand within Ireland. Collaborative and entrepreneurial working environment. Exposure to regional and international projects and teams. Career development opportunities within a rapidly growing international automotive business. Competitive salary and benefits package. Department Ireland Locations Dublin Remote status Hybrid About Geely Auto UK To thrive at Geely Auto UK we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles. Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies.