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About Us

At Virtusa, every innovator has the potential to transform and lead in a digital world—but unlocking that potential takes more than technology; it takes a trusted partner who combines engineering excellence, creativity, and an AI-first mindset.

Together, we co-create solutions that help businesses grow faster, operate smarter, and make experiences better with technology.

Job Description

This is a remote position.

We are looking for two Agentic AI Engineers to design, build, and deploy autonomous and human-in-the-loop AI agents across our enterprise platforms. You will combine Salesforce Agentforce orchestration with Databricks data and machine learning capabilities to automate complex business workflows safely and reliably.

Key Responsibilities:

  • Design, configure, and deploy multi-step AI agents using Salesforce Agentforce (topics, actions, prompt templates, reasoning engines, and guardrails).

  • Build backend data, RAG, and tool-calling pipelines on Databricks (Mosaic AI, Vector Search, Unity Catalog, Model Serving).

  • Integrate enterprise APIs, knowledge graphs, and CRM/ERP data sources so agents can retrieve context and execute actions securely.

  • Implement evaluation frameworks, latency/cost optimizations, and observability for agentic workflows in production.

  • Enforce security, role-based access control (RBAC), and compliance guardrails across all agent interactions.

Work Schedule: During the onboarding phase, working hours may be adjusted to overlap with US hours until 7:00 PM at the latest.


Requirements

  • 3+ years of software engineering, ML engineering, or applied AI experience, with hands-on delivery of LLM-based agents in production.

  • Practical experience with Salesforce Agentforce (or Einstein Copilot / Salesforce AI ecosystem) and Databricks (Mosaic AI, Spark, Python, SQL).

  • Strong understanding of agentic architectures: tool/function calling, planning loops, memory management, and hybrid RAG.

  • Solid experience with REST/GraphQL APIs, authentication protocols (e.g., OAuth, OIDC), and enterprise data governance.

  • Ability to translate business workflows into deterministic guardrails and reliable prompt/action designs.


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