ABOUT THE ROLE
As the AI coaching manager, you are accountable for continuously optimizing and improving the scripts we are using inside ChatGPT (which leverage the data entered by our users inside Elife) to deliver high quality and personalized coaching we deliver inside Elfie to our users over time.
Responsibilities
Constantly Research and benchmark different human and AI coaching services to help us remain on top of the market.
Regularly organize meetings with our medical board, patients and our insurance partners to collect needs and asks on how to better deliver our coaching service and provide more relevant and personalized content.
Take full ownership of the prompts and scripts inside ChatGPT (or other future tools) to generate our coaching messages. This includes constantly running tests to improve the output and submitting progress to leadership before roll out.
Constantly benchmark new avatar and voice technologies to deliver better experiences to our users through our caching messages.
Close collaboration with the engineering team to integrate the improved coaching into production.
Secure appropriate translation of the scripts and prompts making sure the quality of our coahcing is the same across geographies.
Close monitoring of the stats and data of patients behavior after every improvement of our coaching service to measure impact > your core KPI is is to increase patient usage of Elfie (enter more data) after watching/reading the coaching videos (more self monitoring means better health).
Requirements:
A minimum of 1 year of experience as an AI programmer / prompts expert.
Proven track record of planning, organizing, and running AI driven programs.
Exceptional project management skills, with a demonstrated ability to manage complex programs from initiation to completion.
Strong stakeholder management abilities, with experience in engaging and advising senior-level sponsors.
Excellent communication and interpersonal skills, with the ability to build relationships across diverse teams and cultures.
Native-level proficiency in English, both written and verbal.
A passion for well-being and a deep understanding of the importance of wellness
Self-motivated, proactive, and results-oriented mindset, with a keen eye for detail.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Previous experience in the healthcare or wellness industry is a plus.
Mindset:
Focus on app usage as the North Star.
Data oriented.
Possess a strong stakeholder mindset, actively engaging and advising key sponsors, building relationships with senior management and incorporating feedback.
What's great about this role?
The company's mission (cf. above 'About Elfie')
The proven and experienced leadership team has 20+ years in digital health, software development, and partnership creation in blue chip companies and startups;
Global and best-in-class solution with a global footprint in the Americas, Europe, and Asia;
Strong medical and financial credibility with high growth;
Product- and design-obsessed culture;
What's difficult about the role?
Managing Geographical and Cultural Diversity.
Adapting to Dynamic Environments: you have to adjust strategies, timelines, to address unforeseen challenges, market trends, and regulatory changes in the ever-changing general health and corporate wellness landscape, ensuring program effectiveness and alignment.
What is the package & terms
Global contract with USD salary;
Bonus: semi-annual performance based on KPIs vs. objectives;
Benefits: 14 days of paid-vacation, healthcare coverage (starts after probation);
Job location: Singapore, 3 days per week in-office with regional travels.
What is the recruitment process?
COO interview (language, motivation and skillset)
CEO interview (strengths, weaknesses)
Team interview (culture fit)
Offer (nego and contract)