AI Content and Enablement Specialist

Job Summary

The AI Content and Enablement Analyst uses Company-approved AI tools to improve how the Company develops, manages, and delivers information and communications. The position creates clear, accurate enterprise content, including executive and employee communications, presentations, and announcements. The role also supports the AI Committee by researching AI capabilities, building prompts and workflows, documenting use cases, and training employees to use AI effectively, securely, and responsibly.

Essential Functions

• Actively supports the Company’s commitment to safety and its Core Values.
• Represents the Company at all times with high moral standards while adhering to the Company’s Code of Business Conduct and Ethics.
• Uses Company-approved AI tools to research, synthesize, analyze, outline, draft, edit, summarize, and refine Company content. Develops, tests, and maintains prompts, prompt libraries, templates, and repeatable AI-enabled workflows for recurring business and content activities.
• Develops and maintains an AI-enabled knowledge base and centralized source of approved Company information, including messaging, terminology, frequently asked questions, presentations, policies, and related materials.
• Supports the AI Committee by researching emerging AI tools and capabilities, summarizing expected benefits, limitations, risks, and appropriate uses, and helping business functions identify repetitive, manual, content-intensive, or knowledge-intensive activities that could benefit from responsible AI use.
• Develops, tests, documents, and tracks approved AI use cases, pilots, and workflows, including business owners and lessons learned. Collects feedback and tracks AI adoption, productivity, quality improvements, and other measures of value.
• Develops AI training and adoption resources, including training materials, prompt examples, job aids, frequently asked questions, presentations, and videos. Assists with demonstrations, workshops, training sessions, and adoption initiatives, and provides practical guidance on using approved AI tools.
• Promotes responsible AI use in accordance with Company policies, governance requirements, information-security practices, and applicable legal and regulatory requirements. Safeguards confidential, proprietary, and other nonpublic information, and escalates potential concerns about AI governance, security, confidentiality, or accuracy through appropriate Company channels.
• Develops and refines executive and employee communications, including organizational announcements, presentations, scripts, talking points, questions and answers, newsletters, Company updates, and other enterprise content. Assists in preparing quarterly earnings releases, earnings call scripts, investor-related presentations, and other public-company communications.
• Collaborates with executives, business leaders, and subject-matter experts to gather information, confirm facts, and translate complex financial, operational, strategic, and technical information into clear, concise written and visual content tailored to different audiences and communication channels.
• Proofreads, edits, fact-checks, and validates content, including AI-generated information, against authoritative Company sources for accuracy, completeness, relevance, tone, consistency, potential bias, and alignment with approved Company messaging, ensuring appropriate human review before it is relied upon, presented, or distributed.
• Maintains effective working relationships with employees at all levels, manages competing priorities and deadlines, and incorporates feedback.
• Performs other duties or responsibilities as required or assigned.

Qualifications

• Bachelor’s degree in English, Journalism, Marketing, Information Technology, Business or a related field preferred or equivalent experience.
• 1 – 3+ years of relevant professional, internship, academic, freelance, volunteer, or project experience.
• Strong background in artificial intelligence and the ability to serve as a power user of Company-approved enterprise AI tools.
• Demonstrated experience using Microsoft Copilot, ChatGPT, or similar generative AI platforms, including the ability to identify inaccurate, incomplete, biased, or unsupported AI-generated content.
• Ability to develop and refine effective AI prompts through testing, iteration, and human review. Experience developing reusable templates, training materials, or AI-assisted workflows.
• Proficiency with Microsoft 365 applications, including Word, PowerPoint, Excel, Outlook, and Teams.
• Strong research, critical-thinking, and fact-checking skills.
• Exceptional writing, editing, proofreading, and grammar skills, with demonstrated experience developing content for different audiences and the ability to analyze complex information and communicate it clearly, concisely, and accurately in written, verbal, visual, and digital formats.
• Sound judgment and discretion in maintaining the confidentiality of financial, strategic, employee, customer, project, and other sensitive information.
• Strong organizational, prioritization, and time-management skills with the ability to manage multiple assignments and deadlines.
• Effective interpersonal and collaboration skills with the ability to work with executives, business leaders, subject-matter experts, and employees across the organization.
• Strong attention to detail, intellectual curiosity, and commitment to continuous learning, with the ability to adapt in a fast-paced, changing environment.

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In addition, full-time employees are offered a comprehensive benefits package, including medical, dental and vision plans covering eligible employees and dependents, disability benefits, life and AD&D insurance, an employee assistance program (EAP), a 401(k) plan with company match, an employee stock purchase plan (ESPP), a robust wellness program and adoption assistance. Some employees may also be eligible for paid time off, tuition reimbursement and a performance or safety bonus program.