Air Import Specialist (Pooling: Future Opportunities)

This is a talent pool posting, not an active opening. We’re not hiring for this role right now. We’re building a pool of qualified Air Import professionals so we can reach out quickly when a role opens with one of our clients. There’s no pressure or timeline, and it’s fine if you’re not ready to move yet. By applying, you’ll also receive occasional updates about new and upcoming hiring needs. You can opt out of these updates at any time.

About Expedock

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential

Schedule: Night Shift

Location: Fully Remote (WFH)

What You’d Do in Future Roles:

• Own end-to-end air import shipments, from pre-alert to final delivery and billing closure
• Proactively identify and resolve shipment exceptions, including:
  • Flight delays, rollovers, or offloads
  • Missing or incorrect documentation
  • Customs clearance issues or holds
  • Cargo availability and handling delays
• Take decisive action to recover shipments at risk, coordinating with airlines, agents, brokers, and trucking providers
• Ensure compliance with U.S. import requirements, including coordination of AMS (Air AMS / ACAS) filings
• Validate shipment documents (MAWB/HAWB, invoice, packing list) and correct discrepancies before they impact clearance or delivery
• Monitor cargo arrival, free time, and warehouse status to prevent storage charges—act before issues escalate
• Communicate clearly with clients, not just updates but solutions and next steps when issues arise
• Escalate when needed—but only after exploring and driving possible resolutions
• Validate costs, flag discrepancies, and ensure accurate and timely billing
• Maintain accurate shipment records and milestone updates in TMS

The Profile We’re Looking For

• 2–5 years of hands-on air import operations experience in a freight forwarding environment
• Proven ability to handle shipment exceptions independently (not just escalate or wait for instructions)
• Strong working knowledge of air freight processes and documentation (MAWB/HAWB, arrival notices, PODs)
• Experience managing U.S.-bound shipments, including AMS / ACAS requirements
• Familiarity with customs clearance processes and resolving clearance-related issues
• Experience coordinating across airlines, co-loaders, brokers, and overseas agents
• Ability to manage multiple high-priority shipments simultaneously without losing attention to detail
• Strong judgment and problem-solving skills under time pressure
• Clear and proactive communication style—especially during disruptions
• Experience using TMS
• Amenable to working the night shift (US - EST time zone)
  

Why Expedock

• HMO coverage and leave credits become available after three months of engagement.
• Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
• Structured Engagement & Training: Start strong with a structured engagement program and client-specific training designed to help you quickly master your assigned workflows.

What to Expect After You Apply

Because this is a talent pool, we won’t schedule interviews right away. When a matching role opens, we’ll reach out to you directly. Until then, there’s nothing more you need to do.

Candidate Data & Privacy Notice

By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:

• Evaluate your qualifications and suitability for current and future roles
• Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience
• Maintain talent pools for future opportunities, where permitted by law

We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.